topic Re: Termination charges in Billing

Termination charges

tubby885 — Fri, 24 Oct 2025 08:51:52 GMT

After having lots of problems I've left talktalk.

Before leaving I started a new 24 month contract but then decided it wasn't for me so I gave notice to leave within the 14 day cooling off period.

My final bill was £244.48 with termination charges

whivh I was told I wouldn't have to pay.

I've logged into my account but because I'm not a customer I can't access my bills or use online chat.

The only option I can use is to pay the bill which I'm disputing.

Can anyone help?

Thanks

Re: Termination charges

Gliwmaeden2 — Fri, 24 Oct 2025 09:34:56 GMT

@tubby885, you should be able to see your bills for up to a year after you leave, I understand. Staff will clarify.

You don't need to even be logged in to My Account to use Chat.

Anyone should be able to access it just by clicking on a "Chat Now" button anywhere on the website.

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Re: Termination charges

mandisa1-TT — Fri, 24 Oct 2025 10:51:50 GMT

Thank you so much for the support @Gliwmaeden2

Hi there @tubby885 the information provided by @Gliwmaeden2 is correct, i can see you already contacted the live chat department.

Re: Termination charges

Billx — Fri, 24 Oct 2025 16:22:46 GMT

Hi, @Gliwmaeden2

At the bottom of the page, it says "The easiest way to start a live chat is to select the Live Chat button near the top of this page".

When one goes back, there is no Chat button.

I've noticed this before.

Can you see a button? Thanks

Re: Termination charges

ferguson — Fri, 24 Oct 2025 16:28:19 GMT

@Billx

I can, you must have issues with your browser. This is not really relevant to the topic, is it?

Re: Termination charges

Billx — Fri, 24 Oct 2025 16:56:07 GMT

OK, thanks. I'll check. @ferguson

Edit: it would have been relevant, if one could not see it on that page, and had to hunt for it elsewhere.

Yes, it's been corrected here.

Re: Termination charges

tubby885 — Fri, 24 Oct 2025 20:11:59 GMT

I can now access my bills and live chat since I posted on here.

Before,there was no chat button and the view bills page would not load.

Coincidence?!?!?

I will see what happens on live chat.

Thanks for all the advice . . .

Re: Termination charges

mandisa1-TT — Mon, 27 Oct 2025 07:21:47 GMT

Hi there @tubby885 You are most welcome:)