topic Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router in Billing

Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

breakingzero1 — Mon, 27 Oct 2025 10:30:26 GMT

NOW RESOLVED. We had an engineer visit due to no internet. The engineer said the router was at fault and that he would request a new one to be sent out. Swapped the routers, problem fixed. Sent the old one back. I'm not sure how this falls under the criteria for being charged?

Edit - After multiple live chats, I have now been refunded the £75

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

amahle-TT — Fri, 24 Oct 2025 16:31:12 GMT

Hi there @breakingzero1, we are sorry for this, and we will look into it for you, but first please do update your details such as your account/ landline number in your community profile, thanks.

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

Boundser — Fri, 24 Oct 2025 17:19:12 GMT

Exact same thing as happened to me, spent over a hour today on the stupid chat assistant thing to sort it out, was told £75 will be credited to my account, Bill is due to go out end of this month and just looked and charge is still showing so I’m expecting more hassle yet to get it sorted

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

breakingzero1 — Fri, 24 Oct 2025 17:33:22 GMT

Details updated. In a live chat that went nowhere, I was told the engineer had registered the fault as having to do with our wiring - but this is not the case - he clearly stated a new router would solve the problem, and ordered us one - the new router has solved the problem. No other work was undertaken.

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

ferguson — Fri, 24 Oct 2025 17:33:57 GMT

@Boundser

Please start your own topic. But also check transaction history, any credit should be shown there.

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

breakingzero1 — Fri, 24 Oct 2025 17:34:39 GMT

@amahle-TT details updated

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

durbanite — Sat, 25 Oct 2025 16:37:39 GMT

Same issue .

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

Gliwmaeden2 — Sat, 25 Oct 2025 07:20:54 GMT

You cannot use another customer's thread for help, @durbanite as explained above to Boundser.

Please return to the message board and click on start a topic to begin your own.

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

durbanite — Sat, 25 Oct 2025 16:38:28 GMT

I was joining the conversation not expecting any response

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

durbanite — Sat, 25 Oct 2025 16:41:48 GMT

Changed but was communicating that I had same issue not looking for help

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

mandisa1-TT — Mon, 27 Oct 2025 08:42:58 GMT

Thank you so much for the support @Gliwmaeden2

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

breakingzero1 — Mon, 27 Oct 2025 09:48:40 GMT

Hi @mandisa1-TT - can you help? I've had a ticket open since Friday and was told it would be resolved within 24 hours - which it hasn't - I'm increasingly concerned I'm going to be charged for this.

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

mandisa1-TT — Mon, 27 Oct 2025 10:19:17 GMT

I'll investigate this for you and get back with feedback on what's happening okay @breakingzero1.

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

breakingzero1 — Mon, 27 Oct 2025 10:29:50 GMT

Hi Mandisa, I'm happy to report I have talked to the team on live chat and apparently the refund is now being actioned. Thank you anyway.

Re: Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

mandisa1-TT — Mon, 27 Oct 2025 10:30:59 GMT

You are most welcome:)