topic Re: Early termination fees - Switch Utility Warehouse in Billing

Early termination fees - Switch Utility Warehouse

retroboy — Thu, 30 Oct 2025 13:49:05 GMT

Just had an email confirming that my account is being taken over by Utility Warehouse.

The email states I can leave with no termination fees any time up until 30th November.

Just to clarify does this include customers who are still under contract with TalkTalk?

Re: Early termination fees - Switch Utility Warehouse

Gliwmaeden2 — Thu, 30 Oct 2025 14:09:44 GMT

It's very likely to be a polished scam, @retroboy.

Talktalk's own pages say:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/Utility_Warehouse_Transition_FAQs

Please wait for a staff reply and do not take any action meanwhile.

Re: Early termination fees - Switch Utility Warehouse

retroboy — Thu, 30 Oct 2025 14:18:25 GMT

thanks for replying. I just doublechecked the sender email address and it looks legit :

info@consumer.talktalk.co.uk

After reading your link I think this is more likely to be an internal error on the email information from TalkTalk but will wait for update thanks

Re: Early termination fees - Switch Utility Warehouse

ferguson — Thu, 30 Oct 2025 14:28:33 GMT

Another customer has posted similarly and the matter has already been referred for clarification.

Re: Early termination fees - Switch Utility Warehouse

nambuso-TT — Thu, 30 Oct 2025 14:34:12 GMT

Hi there

@Gliwmaeden2 Thank you very much for supporting.

@retroboy To clarify, if you decide to cancel your service, you will be liable for the early termination fee as per your contract agreement. We are currently reviewing the email address that was sent to you. Thanks

Re: Early termination fees - Switch Utility Warehouse

ferguson — Fri, 31 Oct 2025 12:35:57 GMT

@retroboy

The email is correct. Guidance to agents and online is being updated.

Re: Early termination fees - Switch Utility Warehouse

Philile-TT — Mon, 03 Nov 2025 07:07:56 GMT

@retroboy as @ferguson has escalated we are awaiting information.

Re: Early termination fees - Switch Utility Warehouse

retroboy — Thu, 06 Nov 2025 10:59:36 GMT

maybe I'm being a bit thick but I'm still not sure if I have to pay termination fees? 🙂

Re: Early termination fees - Switch Utility Warehouse

Philile-TT — Thu, 06 Nov 2025 11:20:44 GMT

@retroboy I will have to check if your account has a note stating you can leave without charges as they have sent communication.