topic Re: Charged £75 in error for engineer visit on 6 October. in Billing

Charged £75 in error for engineer visit on 6 October.

Glenda505 — Wed, 12 Nov 2025 15:45:55 GMT

I have reported that I've been charged in error for an engineer visit on my bill for October bill. I have rang customer services on 2 occasions who are looking into it. My landline was not working for a number of days so I raised it with customer services and they said that there was a cable fault. When the engineer came the phone line came back on. He said that I was the third customer he had visited in my area, that had the same thing happen to them. I have been charged in error for a call out. Please could I have a refund?

Thanks.

Re: Charged £75 in error for engineer visit on 6 October.

ferguson — Wed, 12 Nov 2025 16:01:41 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Charged £75 in error for engineer visit on 6 October.

amahle-TT — Wed, 12 Nov 2025 16:36:05 GMT

Hi there @Glenda505, we will look into this for you.

Re: Charged £75 in error for engineer visit on 6 October.

amahle-TT — Wed, 12 Nov 2025 16:40:53 GMT

Please confirm the date on which the engineer visited. Thank you.

Re: Charged £75 in error for engineer visit on 6 October.

Glenda505 — Wed, 12 Nov 2025 16:42:48 GMT

It says 6 October on bill

Re: Charged £75 in error for engineer visit on 6 October.

amahle-TT — Wed, 12 Nov 2025 16:46:45 GMT

Okay thanks, bear with me as we investigate further, thanks.

Re: Charged £75 in error for engineer visit on 6 October.

Glenda505 — Wed, 12 Nov 2025 16:48:37 GMT

Case number 157794

Re: Charged £75 in error for engineer visit on 6 October.

amahle-TT — Wed, 12 Nov 2025 16:55:48 GMT

Thank you for your patience. I have escalated this matter on your behalf. We sincerely apologize for the inconvenience and will process a credit of £75 back to you.

Re: Charged £75 in error for engineer visit on 6 October.

Glenda505 — Wed, 12 Nov 2025 16:59:39 GMT

Thank you. Please can you inform me when this has been completed.

Re: Charged £75 in error for engineer visit on 6 October.

amahle-TT — Wed, 12 Nov 2025 17:00:27 GMT

The money will be credited to your Talk Talk account, anytime from now to 24 hours you can do a request if you want it to reflect on your bank balance.

While I still have you on the platform, would there be anything else you would like for me to further assist you with apart from what we have discussed today? 🙂

Re: Charged £75 in error for engineer visit on 6 October.

Glenda505 — Wed, 12 Nov 2025 17:10:44 GMT

Ok I would like to have it credited on my TalkTalk account.

Thanks for your help today.

Re: Charged £75 in error for engineer visit on 6 October.

amahle-TT — Thu, 13 Nov 2025 09:26:37 GMT

No worries, thank you for chatting in should you require further assistance please feel free to reach out to us again.

Have a good day and take care! 😊