topic Re: new contract price in Billing

new contract price

paulben — Tue, 02 Dec 2025 19:45:14 GMT

got new 24 month fixed contractprice of £31 a month,looked at bill they've put annual rise of £3.88 on price is that right and fair

Re: new contract price

ferguson — Tue, 02 Dec 2025 19:47:37 GMT

@paulben

I have moved this to the Billing section where the support team can check for you. Make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: new contract price

paulben — Tue, 02 Dec 2025 20:04:58 GMT

ok thanks for that

Re: new contract price

ferguson — Tue, 02 Dec 2025 20:24:10 GMT

No problem, they should pick this up tomorrow.

Re: new contract price

Gliwmaeden2 — Tue, 02 Dec 2025 21:46:52 GMT

The price of a minimum contract goes up each April, @paulben.

Is that what you are referring to?

It's actually likely to be as much as £4 if you renewed after 16th November 2025.

See the details here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/News_about_our_prices

So, for the sake of so-called "certainty" we now have a heck of a hike each year, rather than the CPI +3.7% that Talktalk did previously. Usually the inflation tagged price increase was much less than this bright idea and the new fixed price hike creates a huge inflationary surge for the country each April.

If you check, you'll find that almost all broadband companies (and mobile phone companies) do something similar, but the rise to £4 by Talktalk is very high.

There's no longer the option of paying a bit more at the start of the contract, then not having the April price increase, that was available on Fixed Price Plus.

Re: new contract price

Mandisa-TT — Wed, 03 Dec 2025 09:06:04 GMT

Hi @paulben Thank you for reaching out about your new contract price.

I’ve reviewed your account and fully understand your concerns regarding the fairness of annual adjustments. You have recently entered into a new contract at £31 per month, effective December 2, 2025. As this is a fixed-price agreement, it includes annual adjustments based on inflation, you were advised that the price would increase each April during the duration of the contract. This information is communicated to customers prior to signing the contract to ensure transparency.

Thank you so much @Gliwmaeden2 and @ferguson