topic Re: Automatic Compensation payment times in Billing

Automatic Compensation payment times

Ylm123 — Fri, 05 Dec 2025 20:14:04 GMT

My phone line was down for about three weeks. Stolen copper apparently! It was restored on 22nd October. Should I not have received my automatic compensation by now. Any help would be great. Thanks

Re: Automatic Compensation payment times

ferguson — Fri, 05 Dec 2025 20:21:47 GMT

Here's how it works:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Check_my_bills_and_usage/About_your_auto_compensation_credit

So generally wait for 30 days. If it hasn't appeared on your account by then do post again and the support team will gladly look into it for you.

Re: Automatic Compensation payment times

Gliwmaeden2 — Fri, 05 Dec 2025 23:15:07 GMT

@Ylm123, if it was restored on 22nd October, yes it should have been allocated by now, so it might be worth ringing them on Saturday / use Chat:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Forum staff will not be on here over the weekend.

Re: Automatic Compensation payment times

Ylm123 — Sat, 06 Dec 2025 08:05:23 GMT

Thank you for your help. I have phoned them 10 days ago and was told to wait. I will try again. I thought the beauty of automatic compensation was that it was ‘automatic’ and not a fight. I am sure the blame will be put elsewhere. Thank you again all.

Re: Automatic Compensation payment times

siphosethu-TT — Mon, 08 Dec 2025 07:10:58 GMT

Hi there @Ylm123, please confirm if you've had someone clarify everything for you regarding the process.

Re: Automatic Compensation payment times

Ylm123 — Mon, 08 Dec 2025 07:55:42 GMT

No Sadly not. I have put in a complaint now and texts coming from TT do not make any sense and are trying to say they called me on a totally random number. My phone line was down for 3+ weeks why has the automatic compensation happened?

Re: Automatic Compensation payment times

siphosethu-TT — Mon, 08 Dec 2025 08:07:27 GMT

Allow me to look into your account. Thanks

Re: Automatic Compensation payment times

siphosethu-TT — Mon, 08 Dec 2025 08:22:41 GMT

I see that there is an open complaint case in place, you also have a callback booked for today around 12:00-14:00. I would suggest you wait for the call and see how it goes. Thanks

Re: Automatic Compensation payment times

Ylm123 — Mon, 08 Dec 2025 09:39:16 GMT

I had planned to wait but the number they are ringing on I do not recognise so have been trying to get through to the number left on the text. Waiting in line for hours wasn’t my plan for the day

Re: Automatic Compensation payment times

siphosethu-TT — Mon, 08 Dec 2025 10:01:00 GMT

I'll leave a note on the account and send you a private message so you can provide me with the number you prefer being contacted on okay.

Re: Automatic Compensation payment times

Ylm123 — Mon, 08 Dec 2025 10:08:37 GMT

Thank you for your help. My confusion as my telephone number is very similar to today’s date and they are going to call back today. Thanks for your help

Re: Automatic Compensation payment times

siphosethu-TT — Mon, 08 Dec 2025 10:12:29 GMT

That's great news, glad I can help. Will be here in case you need any assistance, bye for now. 😇