topic Re: Unable to access billing information in Billing

Unable to access billing information

Albie02 — Fri, 19 Dec 2025 10:02:12 GMT

I have complained on numerous occasions regarding above. I can access all other info of my account except billing, which just gets ‘oops something is wrong technical problem’ when trying to view bills. Live chat and telephone complaints result in being informed that there is a software problem that is being handled, be patient. I have been but this has been going on for many months and not resolved! Any help available?

Re: Unable to access billing information

mandisa1-TT — Fri, 19 Dec 2025 10:04:56 GMT

Hi there @Albie02 We apologize for the inconvenience caused to you, just to confirm have you tried accessing your bills using a different device or different browser?

Re: Unable to access billing information

Albie02 — Fri, 19 Dec 2025 10:09:14 GMT

Tried different browsers and devices

Re: Unable to access billing information

mandisa1-TT — Fri, 19 Dec 2025 10:10:07 GMT

Kindly bear with me while I look into this for you.

Re: Unable to access billing information

mandisa1-TT — Fri, 19 Dec 2025 11:02:13 GMT

I have also tried to pull up your bill on my end and I am getting the same error "Oops, it looks like there is a technical problem

Please reload and try again

" and I can see that this issue was first escalated on the in June and again in July and the status reflects closed, however you are advising the issue is still not resolved.

We sincerely apologize for the inconvenience caused to you, I will need to escalate this higher up and it should be resolved within 24 hours however the issue may take up to 28 calendar days and they will be notified by email once complete.

Re: Unable to access billing information

mandisa1-TT — Fri, 19 Dec 2025 10:37:16 GMT

Can you please confirm your preferred contact Email address via private message.