topic Re: Engineer visit for slow internet in Billing

Engineer visit for slow internet

winchester221 — Sat, 22 Nov 2025 16:19:10 GMT

Hi, I had a visit from an engineer to sort out my slow internet, he only came in my house to ask what was wrong, I never saw him again, and now I have a bill for £75 on top of my normal bill !

Re: Engineer visit for slow internet

fr8ys — Sat, 22 Nov 2025 17:15:37 GMT

Hi @winchester221

I've moved this to billing for the charge to be looked into.

If you are still experiencing an issue with your internet, could you start a separate new thread so staff can look into this and advise when they are back on Monday.

Thank you.

Re: Engineer visit for slow internet

winchester221 — Sat, 22 Nov 2025 19:14:45 GMT

Thanks for doing that, there’s no other problems at present.

Re: Engineer visit for slow internet

Philile-TT — Mon, 24 Nov 2025 07:21:41 GMT

Hi there @winchester221 I will have a look at your account and advised further. We might have to chat on the private message section due to sensitive information, I will get back to you. Thanks.

Re: Engineer visit for slow internet

Philile-TT — Mon, 24 Nov 2025 07:27:23 GMT

@winchester221 just to confirm the issue was not fixed? You still having connection issues?

Re: Engineer visit for slow internet

winchester221 — Mon, 24 Nov 2025 22:32:51 GMT

The connection is okay for now, it’s the billing for the engineer call.

Re: Engineer visit for slow internet

amahle-TT — Tue, 25 Nov 2025 07:55:59 GMT

Thank you for confirming, please bear with us as we are still investigating this.

Re: Engineer visit for slow internet

amahle-TT — Tue, 25 Nov 2025 09:09:58 GMT

Thank you so much for your time and patience I have checked on your account and the engineer notes. It seems like the charge is valid as the issue was with wiring in your property not on our end.

Re: Engineer visit for slow internet

winchester221 — Tue, 25 Nov 2025 10:20:53 GMT

I am sorry to say that’s a outright lie, the engineer did not do any work in our home, all the was done outside the house and in the manhole on the pavement by the telegraph pole.

Regards.

Re: Engineer visit for slow internet

amahle-TT — Tue, 25 Nov 2025 10:26:01 GMT

Checking on the notes it states that the engineer fixed the line by adjusting the wiring in the BT66 box outside Patrick Quilty’s location 9 (in your property), without changing the cable pair.

Re: Engineer visit for slow internet

winchester221 — Tue, 25 Nov 2025 11:16:52 GMT

That’s correct, I have a cctv recording of that, the box has caused several problems in the past with no charges made has it is part of Open Reach’s equipment and not my property.

regards.

Re: Engineer visit for slow internet

siphosethu-TT — Tue, 25 Nov 2025 12:04:55 GMT

Thank you for confirming, please bare with me.

Re: Engineer visit for slow internet

siphosethu-TT — Tue, 25 Nov 2025 12:25:38 GMT

I've investigated the matter, I can confirm the charge is invalid and I will be waving off the charge. Thanks

Re: Engineer visit for slow internet

winchester221 — Tue, 25 Nov 2025 14:00:19 GMT

Thanks for your help 😊

Re: Engineer visit for slow internet

siphosethu-TT — Tue, 25 Nov 2025 14:10:04 GMT

You are most welcome
I have waivered the £75.00, the adjustment should reflect on your online my account under transactional history.

Re: Engineer visit for slow internet

winchester221 — Mon, 22 Dec 2025 17:35:53 GMT

Hi, I have just received my talktalk bill and there is no sign of my overcharge of £75.

could you please check it for me.

thank you.

Re: Engineer visit for slow internet

nambuso-TT — Tue, 23 Dec 2025 07:01:50 GMT

Hi there @winchester221. No worries, I will check that out for you. Thanks

Re: Engineer visit for slow internet

nambuso-TT — Tue, 23 Dec 2025 07:18:07 GMT

Looking into your account, adjustment was made for you. To find details about the £75 adjustment made on 25/11/2025, please:

Log into your MyAccount.
Navigate to the transaction history section.
Look for the date 25/11/2025 to view the specific entry and its details.

Re: Engineer visit for slow internet

winchester221 — Tue, 23 Dec 2025 11:16:01 GMT

I am sorry, I must be being a bit thick, I have looked the account and I don’t see the removal of the £75 overcharged from my bill, sorry.

Re: Engineer visit for slow internet

Philile-TT — Tue, 23 Dec 2025 11:38:53 GMT

@winchester221 the adjustment was done on the 25/11/2025 and a payment of £30.00 was deducted from your bank account on the 28/11/2025 please also try checking your bank statement if you are unable to see on MyAccount. A new bill has generated on the 21/12/2025 due to be taken on the 31/12/2025 which is an amount of £30.00.