topic Re: I renewed and upgraded my broadband but still nothing on my account in Billing

I renewed and upgraded my broadband but still nothing on my account

Memer — Wed, 14 Jan 2026 16:33:44 GMT

I upgraded my broadband on 19-12-2025 and received a confirmation email then a phonecall to confirm, however it is now 14-1-2026, I'm still getting requests to renew the contract saying it ends on 10-2-26 and the new package isn't showing up on my account. I'm getting worried, is this normal?

Re: I renewed and upgraded my broadband but still nothing on my account

siphosethu-TT — Wed, 14 Jan 2026 16:38:45 GMT

Hi there @Memer, allow me to look into that for you. Please bare with me while I access your account. Thanks

Re: I renewed and upgraded my broadband but still nothing on my account

siphosethu-TT — Wed, 14 Jan 2026 16:46:28 GMT

Upon looking into the account, I've realized that the estimated completion date for your order is on the 30/01/2026. I don't think you should stress much but if you would like to get more information on this please contact our loyalty team, and they will be more than happy to fill you in on the process and how everything will work out. Thanks

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Re: I renewed and upgraded my broadband but still nothing on my account

Memer — Wed, 14 Jan 2026 16:48:34 GMT

okay thank you

Re: I renewed and upgraded my broadband but still nothing on my account

siphosethu-TT — Wed, 14 Jan 2026 16:51:55 GMT

You are most welcome, I'm guessing you know where to find us should you need any help in future. Is there anything else I can do for you today?