topic Re: Last Talktalk bill is wrong in Billing

Last Talktalk bill is wrong

khazars670 — Thu, 08 Jan 2026 14:32:18 GMT

Why is it every time you leave a utility company they play funny.

This bill is way too much.

I'm paying £21.09 a month plus £8.02 for calls for this month January.

However, last months bill was up to the 7th January which means I'm paying a month in advance!

This means that this bill should be from the 8th to the 16th which it says it is at £36.80 including £8.02 for calls up to the 7th February, but this is only the 8th January and the bill is due on the 16th January.

If my contract ends on the 18th, and I am leaving on the 16th why am I being charged soo much?

Regards

Niall

TalkTalk - My Account - Latest Bill

Re: Last Talktalk bill is wrong

Mandisa-TT — Thu, 08 Jan 2026 14:36:18 GMT

Hi @khazars670 I will look into your query and assist you.

Re: Last Talktalk bill is wrong

Mandisa-TT — Thu, 08 Jan 2026 14:45:20 GMT

@khazars670 I completely understand why this looks confusing and why you’re concerned about the amount. Let me break it down for you.

TalkTalk bills in advance for the monthly service, and any usage charges like calls are billed in arrears. This means your bill includes the upcoming month’s line rental plus any call charges from the previous period.

Your bill of £36.80 includes £21.09 for your monthly plan and £8.02 for calls, plus a small adjustment because your previous bill only covered up to 7th January. So this bill covers from 8th January to 7th February.

Even though your contract ends on the 18th and you’re leaving on the 16th, the system still generates a full month’s charge in advance. Once your service stops, we’ll calculate any unused days and issue a refund or final adjustment.

You won’t pay for days you don’t use. After your account closes, we’ll send a final bill that reflects any credits due back to you.

Re: Last Talktalk bill is wrong

Mandisa-TT — Thu, 08 Jan 2026 14:51:33 GMT

** Your contract ends on the 18th meaning the discounts that you had ends then, you have been charged the standard price for your package after the 18th and that is why you have been charged £28.78 for your package and £8.02 for your call usage making a total of £36.80.

Re: Last Talktalk bill is wrong

khazars670 — Thu, 08 Jan 2026 15:01:36 GMT

Hi Mandisa,

thank you for your prompt reply, and I will still need a prepaid returns bag/envelope for the Shell Sagemcom modem router!

Furthermore, I am not concerned, just querying this my final bill!

cheers

Khaz

Re: Last Talktalk bill is wrong

Mandisa-TT — Thu, 08 Jan 2026 15:03:49 GMT

If you have a shell sagemcom F5359 router you will need to return the equipment if you have any other router there is no need to return it.

Re: Last Talktalk bill is wrong

khazars670 — Thu, 08 Jan 2026 15:09:33 GMT

So what do you do with the Sagemcom router, send it on to Shell?

So will I still be billed on the 16th January and then the bill will be revised and you pay me back the over charge in what February?

Re: Last Talktalk bill is wrong

Mandisa-TT — Thu, 08 Jan 2026 15:12:00 GMT

Yes, that is correct, once your account is disconnected, we’ll send a final bill that reflects any credits due back to you.

Re: Last Talktalk bill is wrong

Mandisa-TT — Thu, 08 Jan 2026 15:18:23 GMT

The Sagemcom router needs to be returned to TalkTalk. Once your account has been disconnected, please reply to this thread so we can arrange a return bag for the equipment.

Re: Last Talktalk bill is wrong

Gliwmaeden2 — Thu, 08 Jan 2026 16:03:26 GMT

@khazars670, the refund for the days you haven't used will be refunded to My Account, so not directly to your bank account.

Leave your Direct Debit details in place, as you'll use that to claim the money back to your bank account.

Only after receiving a bill for £0.00 is it safe to removed the DD details.

Re: Last Talktalk bill is wrong

Mandisa-TT — Thu, 08 Jan 2026 16:04:28 GMT

Thank you @Gliwmaeden2

Re: Last Talktalk bill is wrong

khazars670 — Fri, 16 Jan 2026 16:22:02 GMT

hi,

that's me switched over to sky broadband, so you can send out the prepaid envelope/ bag for the Sagemcom router!

Re: Last Talktalk bill is wrong

nambuso-TT — Fri, 16 Jan 2026 16:29:21 GMT

Hi there @khazars670. No worries. I'm going to assist you with this today.

Re: Last Talktalk bill is wrong

nambuso-TT — Fri, 16 Jan 2026 16:43:21 GMT

@khazars670 Looking into your account I can see that the cease is only due to be completed today, once your service ends with us today our system will automatically determine whether you will be sent a returns bag or not depending on the type of equipment you have with us. TalkTalk will send a reminder email or letter along with a returns bag to you if it is determined that you need to return the equipment, please wait for this correspondence from TalkTalk.

Re: Last Talktalk bill is wrong

khazars670 — Fri, 16 Jan 2026 16:48:16 GMT

Yes,

well an e-mail from Sanelisiwe Ntuli, Your TalkTalk team, stated I did not need to return the Sagemcom router from Shell energy because it was from Shell! Others however, on this forum say I do!

Re: Last Talktalk bill is wrong

nambuso-TT — Fri, 16 Jan 2026 16:56:45 GMT

I understand and I'm sorry for the confusion, what I can advise you to do is wait for the day to end and wait for the formal communication from TalkTalk once your cease completes today, the system will determine and you will be advised if you need to return the equipment or not. Thanks

Re: Last Talktalk bill is wrong

khazars670 — Fri, 16 Jan 2026 17:01:14 GMT

Ok, cheers Nambuso!

Re: Last Talktalk bill is wrong

amahle-TT — Mon, 19 Jan 2026 07:01:11 GMT

No worries, have a good day:).

Re: Last Talktalk bill is wrong

khazars670 — Wed, 21 Jan 2026 22:28:16 GMT

Well, do you need the Sagemcom returned?

Re: Last Talktalk bill is wrong

Philile-TT — Thu, 22 Jan 2026 07:03:52 GMT

@khazars670 have you not received any communication regarding the returning of the equipment.