topic Re: I'd really like to be able to see my bills in Billing

I'd really like to be able to see my bills

vadek — Sat, 24 Jan 2026 13:28:48 GMT

All I get is spinning dots and the word Loading. I normally use Firefox but I've also tried Edge. It would help if TT attached the full bill to the email that they send me as I'm unable to access most of their website using a browser.

TalkTalk - My Account - Latest Bill is not available to me. And yes, I've turned all my ad and tracking blockers off.

Re: I'd really like to be able to see my bills

Gliwmaeden2 — Sat, 24 Jan 2026 13:36:17 GMT

If you need information more urgently, @vadek, contact billing today or use Chat.

Forum staff are not back on here before Monday.

Re: I'd really like to be able to see my bills

Gliwmaeden2 — Sat, 24 Jan 2026 13:37:20 GMT

Opening hours are here, @vadek:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Re: I'd really like to be able to see my bills

vadek — Sat, 24 Jan 2026 13:41:13 GMT

Thanks. I clicked the chat icon, selected Billing, which displayed some info. Then I clicked Bill Support Centre and ... nothing. I hate the TalkTalk website so much.

Re: I'd really like to be able to see my bills

fr8ys — Sat, 24 Jan 2026 14:05:54 GMT

Try downloading a different browser and try using this without installing any add-ons or extensions.

Your existing browser may be holding some residual code in it's cache despite disabling your pop-up and ad blockers.

Re: I'd really like to be able to see my bills

vadek — Sat, 24 Jan 2026 14:11:14 GMT

Trust me I've been through this before. I ended up having to use a Linux notebook with Google DNS. I'm trying to avoid this as it's a pain. I've just downloaded the TalkTalk app to my phone - despite its awful rating - to see if I can get at my bills that way.

I've been with TT for many years and have been happy with their actual broadband service, but I hate their website with a vengeance, both before and after the redesign. They're doing something behind the scenes which my Windows computers (and Chromebook) just don't like.

Re: I'd really like to be able to see my bills

vadek — Sat, 24 Jan 2026 14:28:46 GMT

Apparently I'm "not a TalkTalk app customer". Huh? Another dead end. Surely downloading, installing and logging in would make me a TalkTalk app customer. Nope! I give up. Bad review on Trustpilot to come, to join all the others.

Re: I'd really like to be able to see my bills

fr8ys — Sat, 24 Jan 2026 14:57:06 GMT

If you read the description, the app is not currently available to all customers.

Re: I'd really like to be able to see my bills

Gliwmaeden2 — Sat, 24 Jan 2026 15:23:01 GMT

It's not immediately obvious when you first look on Google Play, for example, @fr8ys.

It took a bit of digging to find this, @vadek:

I've never been told by Talktalk that it should work for me, yet the app states it's compatible with both my older and new phones.

So not very clear for customers....

Re: I'd really like to be able to see my bills

fr8ys — Sat, 24 Jan 2026 16:18:56 GMT

May vary by device @Gliwmaeden2 but it was immediately available for me to read.

Anyway, @vadek changing DNS was going to be my next suggestion, especially if you are using homesafe as this also has been known to cause a conflict for some customers.

Re: I'd really like to be able to see my bills

ferguson — Sat, 24 Jan 2026 19:59:36 GMT

Yes, it has only been available for a specific package for quite a while.

Like you, I can access it via my browser, I use Chrome personally.

Re: I'd really like to be able to see my bills

Gliwmaeden2 — Sat, 24 Jan 2026 20:57:25 GMT

@vadek, that app seems to just be for customers on a PLUS package, so Full Fibre 900 PLUS..... not clear when you just go to the app, but clearer on Talktalk's own website

So most of us have to try to go via My Account.

How have you been getting on with accessing your billing information?

Re: I'd really like to be able to see my bills

vadek — Sun, 25 Jan 2026 13:52:38 GMT

@fr8ys I effectively changed DNS when I tried disabling NextDNS. I run the NextDNS desktop client as it allows me to connect to a VPN and still go through NextDNS. With NextDNS turned off I default to OpenDNS with no additional filtering. It didn't help

Off topic: I really get annoyed with this community website telling me "Sorry, unable to complete the action you requested." I have no idea what this means as it pops up when I'm doing nothing. I suppose I'll have to find a suitable forum to post this as well. 🙄

Re: I'd really like to be able to see my bills

vadek — Sun, 25 Jan 2026 13:54:50 GMT

@Gliwmaeden2 Getting nowhere. I decided to leave it till Monday then contact them and ask for a bill

Re: I'd really like to be able to see my bills

Gliwmaeden2 — Sun, 25 Jan 2026 16:39:57 GMT

That yellow notice that keeps popping up is a fault with Khoros (the software company behind the forum) - we've been chasing it up for nearly two weeks now, @vadek.

If it pops up try copying what you wrote and then refresh the page to start the post again. Paste in what you had written and it usually posts OK second time around.

It's a real nuisance....!!

Re: I'd really like to be able to see my bills

vadek — Sun, 25 Jan 2026 17:23:08 GMT

Thanks @Gliwmaeden2 . I'd already figured that one out, but I appreciate your post. What I do with any website that I'm posting on these days is either keep a copy of my text in Windows Notepad or compose it in Notepad first then copy into the thread composition. That way I can compose at leisure, check spelling and keep a record of what I posted.

On topic: I've just tried some other combinations to get to my bills but still unsuccessful. Sometime using my phone as a hotspot instead of the TT broadband will succeed, but no luck. I've been trying Vivaldi for a change and tweaking the security settings but still no joy. So I'll contact TT tomorrow and ask for a copy of my bill.

Re: I'd really like to be able to see my bills

ferguson — Sun, 25 Jan 2026 17:33:59 GMT

@vadek

Have you tried Chrome? It works for me. The only other thing I can think of from your end is any AV in operation that might be causing issues. But it really should just be readily accessible regardless.

Re: I'd really like to be able to see my bills

vadek — Sun, 25 Jan 2026 17:36:34 GMT

Hi @ferguson Vivaldi is a Chrome based browser. I don't have Chrome installed but I do have a Chromebook which I have yet to try but I don't hold out much hope. The only AV I use is the default Microsoft one.

Re: I'd really like to be able to see my bills

vadek — Sun, 25 Jan 2026 17:46:38 GMT

Tried Chromebook. Same result. Worth a go, though.

Re: I'd really like to be able to see my bills

ferguson — Sun, 25 Jan 2026 17:49:40 GMT

Ah bummer, thanks for having a go.