topic Re: 100 pound Gift card in Billing

100 pound Gift card

Connormurray06 — Sat, 24 Jan 2026 22:32:43 GMT

I was told when I joined that i would recieve a gift card and I contacted giftcloud but they just referred me back to talk talk what should I do i have had my contract for over a year

Re: 100 pound Gift card

Gliwmaeden2 — Sat, 24 Jan 2026 22:45:38 GMT

Forum staff will be back on here Monday to Friday, @Connormurray06.

It's worth completing your community forum profile details for them to identify your account.

Go via your avatar; settings; Personal Information. Add your Talktalk phone number or account number. SAVE CHANGES.

Re: 100 pound Gift card

Connormurray06 — Sun, 25 Jan 2026 15:43:01 GMT

Okay thank you

Re: 100 pound Gift card

siphosethu-TT — Mon, 26 Jan 2026 07:05:53 GMT

Hi there @Connormurray06, please confirm when the voucher was promised to you. Thanks

Re: 100 pound Gift card

Connormurray06 — Mon, 26 Jan 2026 11:22:06 GMT

It said i would get it for signing up for full fibre and i have 900mb full fibre

Re: 100 pound Gift card

mandisa1-TT — Mon, 26 Jan 2026 11:25:47 GMT

Can you please confirm when was the voucher promised to you and if it was through an agent or third party?

Re: 100 pound Gift card

Connormurray06 — Mon, 26 Jan 2026 15:39:27 GMT

Through a agent

Re: 100 pound Gift card

mandisa1-TT — Mon, 26 Jan 2026 15:41:58 GMT

Can you please confirm when was the voucher promised to you?

Re: 100 pound Gift card

Connormurray06 — Mon, 26 Jan 2026 20:24:52 GMT

Im not sure the exact date but it was before I got full fibre

Re: 100 pound Gift card

Gliwmaeden2 — Mon, 26 Jan 2026 21:20:52 GMT

Can you see if you can find any older emails on the subject to pin down the date, @Connormurray06?

You should also have kept the contract information from when you joined (as well as any upgrades since).

Even old bank statements should show your first payment to Talktalk, so if it was a just a bit over a year ago, it's not impossibly far to check back.

Staff need to be given an accurate idea, or it will be like looking for a needle in a haystack.

Re: 100 pound Gift card

amahle-TT — Tue, 27 Jan 2026 07:02:14 GMT

Thank you @Gliwmaeden2.

Re: 100 pound Gift card

amahle-TT — Tue, 27 Jan 2026 14:42:55 GMT

Hi there @Connormurray06, I have checked on your account, and I cannot locate any voucher. Please confirm if you have received any communication from us regarding the voucher?

Re: 100 pound Gift card

Gliwmaeden2 — Tue, 27 Jan 2026 14:52:38 GMT

@Connormurray06, some vouchers have a limited claim period - after so many days, and up to so many days to be valid.

You really do need to check Ts&Cs in your original correspondence.

Re: 100 pound Gift card

amahle-TT — Tue, 27 Jan 2026 14:54:51 GMT

Thank you @Gliwmaeden2.