topic Re: Live chat in Billing

Live chat

Connor_27 — Tue, 27 Jan 2026 10:59:20 GMT

Is anyone having a issue with accessing the live chat on the website

Re: Live chat

amahle-TT — Tue, 27 Jan 2026 11:02:19 GMT

Hi there @Connor_27, what issues are you having with your services so we can look into it for you?

Re: Live chat

Lasamarc — Tue, 27 Jan 2026 11:04:58 GMT

Hi Connor 27 , I am attempting to access live chat to resolve a payment date change made by TT again, without my consent, but live chat seems to have a malfunction and will not let me in. Probably overloaded with complaints of a similar nature.

Re: Live chat

amahle-TT — Tue, 27 Jan 2026 11:08:41 GMT

Hi there @Lasamarc, we are sorry to hear that. Please do start your own thread for further assistance, thanks.

Re: Live chat

Connor_27 — Tue, 27 Jan 2026 11:11:07 GMT

Ive been trying to access the live chat this morning and where i would usually click to start the chat and it just says loading

Re: Live chat

amahle-TT — Tue, 27 Jan 2026 11:13:03 GMT

Please clear your cookies and cache on your browser and try again, thanks.

Re: Live chat

Lasamarc — Tue, 27 Jan 2026 11:18:49 GMT

Good morning Amahle, I am trying to find out why TT have changed the payment due date again. This seems to be a regular trait and messes with my bank balance for other payments that i make. there is little point in me nominating a date if TT are not going to honour it each month.

Re: Live chat

Connor_27 — Tue, 27 Jan 2026 11:20:00 GMT

after i did what you said to do this is what i keep getting

Re: Live chat

amahle-TT — Tue, 27 Jan 2026 11:26:59 GMT

Hi @Lasamarc, please do start your own thread for further assistance.

Re: Live chat

mandisa1-TT — Tue, 27 Jan 2026 11:32:47 GMT

@Connor_27 I can see that it is loading, what issues are you experiencing with your services? we would love to help

Re: Live chat

Connor_27 — Tue, 27 Jan 2026 11:36:21 GMT

To use the live chat and talk with someone before my internet cuts out

Re: Live chat

mandisa1-TT — Tue, 27 Jan 2026 11:40:04 GMT

Just to confirm you are experiencing a dropping connection?

Re: Live chat

Gliwmaeden2 — Tue, 27 Jan 2026 11:50:17 GMT

@Lasamarc, to actually start your own thread, you need to return to the appropriate message board [see the forum menu; help with your service; billing....] and click on start a topic to begin your own thread.

You won't receive help for your specific case without doing this as the thread needs to be as clear as possible both for staff and the original poster, to avoid confusion between accounts etc.

Re: Live chat

mandisa1-TT — Tue, 27 Jan 2026 11:43:43 GMT

Thank you so much for the support @Gliwmaeden2

Re: Live chat

Connor_27 — Tue, 27 Jan 2026 11:46:13 GMT

Yes

Re: Live chat

mandisa1-TT — Tue, 27 Jan 2026 11:47:28 GMT

We can complete diagnostic checks for you to detect the fault and advise you on the best resolution to fix the fault. Will this be okay with you?

Re: Live chat

Connor_27 — Tue, 27 Jan 2026 11:50:36 GMT

Yes thats fine

Re: Live chat

mandisa1-TT — Tue, 27 Jan 2026 11:53:53 GMT

Thank you. After reviewing your account, I have sent you a private message.

Re: Live chat

mandisa1-TT — Tue, 27 Jan 2026 11:57:07 GMT

Good afternoon @Connor_27

Re: Live chat

Connor_27 — Tue, 27 Jan 2026 12:02:04 GMT

I have not received a private message