topic Re: Okay what the hell is going on with the website and support? in Billing

Okay what the hell is going on with the website and support?

Dewipaterson101201 — Mon, 02 Feb 2026 12:47:14 GMT

My account shows a £103 outstanding balance. I have paid this. It has left my bank account. Still shows outstanding balance on the account 3 days later.

I have tried calling, EVERY SINGLE call ends with "We have changed the way we do things" and a text to my phone with the link to the website.

The WEBSITE, no matter what browser, PC, Phone, Tablet, Mobile data or Wifi, just DOESN'T LET ME PAST ANY of the options in the "Help and Support" part of the website.

THERE IS NO Live chat. The website refuses to do anything at all. Can someone from TalkTalk please give me an option that works? One that preferably doesn't involve actually braindead Robots? I didn't even want to put the absolutely COMICAL Whatsapp chat in here, but I will because, despite being absolutely bloody awful, is quite funny:

Re: Okay what the hell is going on with the website and support?

Thabile-TT — Mon, 02 Feb 2026 12:53:22 GMT

Hi there @Dewipaterson101201 thanks for reaching out I will be able to assist you. I just need to look into your account.

Re: Okay what the hell is going on with the website and support?

Dewipaterson101201 — Mon, 02 Feb 2026 12:55:08 GMT

Please tell me you're a human person.

Re: Okay what the hell is going on with the website and support?

Thabile-TT — Mon, 02 Feb 2026 13:16:15 GMT

I understand it can be frustrating speaking to the automatic help service I can assure you, you are now connected to a human. I sincerely apologize for the past experience you had, this not how we want our customers to feel when trying to communicate with us.

Re: Okay what the hell is going on with the website and support?

Thabile-TT — Mon, 02 Feb 2026 13:15:07 GMT

Looking at your account, it shows that the payments are not coming through to us they are rejected for the current bill and the one for last month. Please contact your bank to discuss the issue and request clarification on the payment status. Ensure that you card is not expired as this can cause the issue of rejected payment.

Re: Okay what the hell is going on with the website and support?

Dewipaterson101201 — Mon, 02 Feb 2026 13:28:51 GMT

Hi Thabile.

I have spoken to my bank. The one-off payment I made 3 days ago has left, the website told me "there was an issue" just after payment was completed, so I simultaneously had the "payment success" screen and "there was an issue" screen. The money has left my account and has processed as deposited on the bank side. This is why I want to speak to someone regarding the payment.

Re: Okay what the hell is going on with the website and support?

Thabile-TT — Mon, 02 Feb 2026 13:41:58 GMT

Thanks, for responding could you kindly confirm for me your last payment method.

Re: Okay what the hell is going on with the website and support?

Dewipaterson101201 — Tue, 03 Feb 2026 08:14:47 GMT

Hi.

Talktalk

Amount £103.46

Transaction cleared 31/01/2026 - 18:09

Thanks.

Re: Okay what the hell is going on with the website and support?

Thabile-TT — Mon, 02 Feb 2026 13:56:20 GMT

Please bear with me while I further look into this. The contact details if you want to speak to someone over the phone are :

Customer Service and Billing department

contact number - 03451720088

Voice - Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed
Chat - Monday - Friday 8am - 9pm ; Saturday 8am - 7pm ; Sunday - 9am - 7pm
In App - Mon - Sunday: 9am - 6pm

Please know I am able to assist you on this platform if that is ok with you.

You mentioned that there was an issue trying to access the website If may ask was there an error message you received when you were trying access the website?

Re: Okay what the hell is going on with the website and support?

Dewipaterson101201 — Mon, 02 Feb 2026 14:03:03 GMT

The phone number ends with a text message every single time. I cannot get through to a person no matter how many times I try.

The website just loads to a white screen when I go to Support then any of the subcategories. There are just no options past that point. I have cleared my caches, tried different devices to access, I've connected to another broadband to try. Nothing works. Do you have a direct link to a webchat or something? Going there through the website doesn't work.

Re: Okay what the hell is going on with the website and support?

Thabile-TT — Mon, 02 Feb 2026 14:20:27 GMT

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

The above is the live chat link as you have mentioned that you have cleared your cache and tried accessing using different devices, please do try logging in using a different browser.

Re: Okay what the hell is going on with the website and support?

Dewipaterson101201 — Mon, 02 Feb 2026 16:22:03 GMT

I have tried literally everything to contact talktalk and cannot get through to a person at all. You're the only contact I have currently. Nothing else works. No browsers, no devices, nothing. Phone leads to nothing, the page the live chat is supposed to be on is empty. There's nothing there. Please see my screenshots in the original post.

Re: Okay what the hell is going on with the website and support?

mandisa1-TT — Mon, 02 Feb 2026 16:32:27 GMT

Hi there @Dewipaterson101201 We sincerely apologize for the inconvenience caused to you, I have accessed your account and I can confirm that you did make payment on 30/01/2026 via credit card and there is no outstanding balance on your account. I will need to escalate the issue you are having when trying to reach live chat, as we have received a few customers with the same issue.

Re: Okay what the hell is going on with the website and support?

mandisa1-TT — Mon, 02 Feb 2026 16:34:27 GMT

While I still have you on the line, I would like to confirm is there anything else that I can assist you with?