topic Re: Returning a router in Billing

Returning a router

LNickelsTalk — Thu, 12 Feb 2026 19:05:07 GMT

Hi. I have recently changed broadband provider and would like to return my old router. How do I request a return bag?. Thanks

Re: Returning a router

Gliwmaeden2 — Thu, 12 Feb 2026 21:00:30 GMT

Staff can send you one, @LNickelsTalk.

Just make sure that your address details in your community profile are correct.

Go via your avatar; settings; in Personal Information add your Talktalk phone number or account number. Further down that area, find Private Notes and put your home address in there. SAVE CHANGES.

Staff will respond during the day.

Re: Returning a router

LNickelsTalk — Thu, 12 Feb 2026 21:29:31 GMT

Thanks for your help 🙂

Re: Returning a router

Thabile-TT — Fri, 13 Feb 2026 07:07:03 GMT

@Gliwmaeden2 thank you for providing with this information.