topic Partnership with UW in Billing

Partnership with UW

Sonyawx63 — Thu, 12 Feb 2026 21:36:27 GMT

Today I received a letter from utility warehouse stating that I have been transferred from talktalk over to them as they provide my broadband .I haven't received anything to say this .I don't know if I'm in a contract .my landline is stating disconnected.next payment of £37 to be paid on last working day of month .previous to this talk talk billed me £3.83 for Feb bill what's going on?

Re: Partnership with UW

ferguson — Thu, 12 Feb 2026 21:41:16 GMT

TalkTalk have transferred a number of customers over to UW in recent months, you should have been notified. If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Partnership with UW

Gliwmaeden2 — Thu, 12 Feb 2026 21:42:13 GMT

You may have missed notification from Talktalk but some customers are definitely being migrated to Utility Warehouse, @Sonyawx63.

Some information here:

https://community.talktalk.co.uk/t5/Articles/Utility-Warehouse-Transition-FAQs/ta-p/3118467

However, if the notification emails went to Spam, you may have missed the information, as these auto delete after a time.

Re: Partnership with UW

Gliwmaeden2 — Thu, 12 Feb 2026 22:01:33 GMT

Some information about the migration to Utility Warehouse on the UW website, @Sonyawx63:

https://help.uw.co.uk/article/broadband_and_landline/TalkTalk%20Customers/customers-transferring-from-talktalk

Re: Partnership with UW

Philile-TT — Fri, 13 Feb 2026 07:07:27 GMT

@ferguson @Gliwmaeden2 thank you for the support.

Re: Partnership with UW

Philile-TT — Fri, 13 Feb 2026 07:14:34 GMT

@Sonyawx63 please note that your account was migrated to Utility Warehouse you can use the contact details below to speak with the customer services team for assistance. Your February bill was amended because you were being migrated to Utility Warehouse.

The contact number is: 0333 777 0777