topic Re: I want this new deal in Billing

I want this new deal

Pash02 — Tue, 17 Feb 2026 21:52:16 GMT

Hi ya is this for new customers or existing customers also mid way through their contract?

Thanks

Re: I want this new deal

Gliwmaeden2 — Tue, 17 Feb 2026 22:09:43 GMT

Phone 03451 720088 between 9am and 7pm on a weekday (6pm on Saturday) and ask to speak to the Retentions team (also known as Better Value team .... Loyalty team)

or use Chat.

If you are not within the last few months of the end of your contract they may slap on a mid contract change / admin fee, so be very careful to listen and check the contract details, @Pash02.

Re: I want this new deal

Thabile-TT — Fri, 20 Feb 2026 07:06:46 GMT

Hi there @Gliwmaeden2 thank you for providing with the contact details for our better value team this will help.

Re: I want this new deal

Pash02 — Fri, 20 Feb 2026 07:43:41 GMT

Hi both

Apparently the deal is new customers only and it goes up to £28 in April and that's what I pay now.

I decided to read the T&C's property 😺

Thanks 😻

Re: I want this new deal

Thabile-TT — Fri, 20 Feb 2026 07:49:07 GMT

You are welcome, sorry that it is for new customers only however they make deals for existing customers as well maybe you can check for those just to be updated when you decide to renew.