topic Trying to cancel my Talk Talk phone & broadband in Billing

Trying to cancel my Talk Talk phone & broadband

ericperkins — Tue, 24 Feb 2026 18:29:58 GMT

I am out of contract with Talk Talk and paying my monthly payment. I have found another provider with better broadband speeds at less cost.

I have been on the phone talking to Leander trying to cancel my contract. I have been kept on the phone for 45minutes so far lots of being put on hold for large periods of time.

They have suggested new deals that I do not want and have been obstructive not allowing me to speak to a supervisor / manager.

Extremely poor customer service.

Now at 52 minutes they have allowed me to speak to a manager Zama.

now at 1 Hour Zama has organised for the account to be closed

Re: Trying to cancel my Talk Talk phone & broadband

ferguson — Tue, 24 Feb 2026 19:00:56 GMT

Sadly the community support team cannot help with cancellations, you will need to persevere with customer services when they reopen.

Re: Trying to cancel my Talk Talk phone & broadband

Philile-TT — Wed, 25 Feb 2026 07:01:49 GMT

@ferguson thank you for your support.