topic Re: Price Increase in Billing

Price Increase

TrevorW1 — Thu, 02 Apr 2026 13:37:50 GMT

I have been with TalkTalk from the start and my account is Fibre 65 which includes fixed price plus.

For the last two years when discussing price with customer service I have always been told that as long as I remain on fixed price plus my price each April will only increase by CPI plus 3%. I am really angry that TalkTalk have now increased my price by £4 per month.

If you are not prepared to honour the fixed price plus deal I will have no hesitation to move elsewhere, there are plenty of deals out there and currently YouFibre is installing in my area with 200mb for for £20 per month.

Would you please investigate this for me and come back with an offer to stay on fixed price plus

Re: Price Increase

Gliwmaeden2 — Thu, 02 Apr 2026 13:44:38 GMT

This cannot be tackled through the forum any more, @TrevorW1 - see the post at the top of any message board and in Community Star signatures.

Recent answers on here drew a blank, as Talktalk has understood Ofcom's ruling to mean that it is no longer possible to offer CPI related increases - only fixed £ amounts.

The best solution for people in this situation has been to renew their contract to take advantage of a lower starting price, despite fixed £ price increases. You need to be near the end of a contract [within 90 days] or out of contract to set this up without risking admin charges.

Contact Talktalk's Loyalty team on 03451 720088 or Live Chat.

Re: Price Increase

TrevorW1 — Fri, 03 Apr 2026 09:56:16 GMT

Ofcom states that accounts from pre January 2025 can still be charged using CPI plus 3.7% look on Ofcom site