topic Re: Final bill in Billing

Final bill

davecm — Tue, 07 Apr 2026 08:49:03 GMT

To an OCE
Please generate a correct final bill.

My service terminated on 7th April, but I was billed £39 for 1st-30th April. When I queried this via chat, I was told my full direct debit would be taken and a refund issued later.

I therefore cancelled my direct debit and made a one-off pro-rata payment for 7 days service.

I can see there is now a small balance on my account, but the bill still says £39.

There is a returns bag for the router, in the box. Note that this is a Huawei Hub Black, not the Eero which would be the norm for my service. I returned the Eero when the Huawei was supplied to replace it, and you noted that on my account.

Re: Final bill

KeithFrench — Tue, 07 Apr 2026 09:51:35 GMT

HI @davecm

This will require TalkTalk to deal with your problem.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details, check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Re: Final bill

davecm — Tue, 07 Apr 2026 09:56:25 GMT

Thanks for your reply.

Another reason to leave 😀

I did try online chat but got nowhere, which why I tried here.

Bye TT

Re: Final bill

KeithFrench — Tue, 07 Apr 2026 09:58:07 GMT

Sorry, but our hands are tied; the changes are beyond our control.

Re: Final bill

Gliwmaeden2 — Tue, 07 Apr 2026 10:03:24 GMT

@davecm, final bills are explained here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Check_my_bills_and_usage/Your_final_bill

Once issued, a bill cannot be altered. Any changes made will show on the NEXT bill.

Talktalk charges the full month ahead because, until the service actually switches, they cannot be sure of the dates.

Excess payment for days not used is credited back to My Account. It would show on the next bill. The easiest way to reclaim it is via the direct debit instructions that should have been left in place.

The system may generate a charge for the bill not being paid in full.

Re: Final bill

davecm — Tue, 07 Apr 2026 10:08:38 GMT

Hmm many TT things are beyond control.

Love the new bright yellow website 🤑

You've always been super helpful Keith, so many thanks.

New ISP super efficient, twice the speed and £10/mth cheaper.

I feel like a rat leaving a sinking ship.

https://www.google.com/search?q=talktalk+losses&rlz=1C1HKFL_enGB1205GB1205&oq=talktalk+losses&gs_lcrp=EgZjaHJvbWUyBggAEEUYOdIBCDQ3NDRqMGo3qAIAsAIA&sourceid=chrome&ie=UTF-8