topic Re: Moving in Billing

Moving

Confused01 — Tue, 07 Apr 2026 18:58:45 GMT

My contract finished today but we move house in around 6 weeks time. I understand I get charged if I start a new contract now at my current address then switch to my new address so how can I go about a month or so contract to keep me online ?

Re: Moving

Gliwmaeden2 — Tue, 07 Apr 2026 19:25:15 GMT

You currently on a rolling month on month contract, so full price from the end of the minimum term, for the continuing service @Confused01.

https://help-centre.talktalk.co.uk/Setting_up_my_service/Moving_home/Home_move

Order your Home Move through Talktalk (checking first that they even actually supply to your new address).

If you can use the team to move it is a £60 charge if no new contract or no charge as long as you take out a new contract for the new service.

If they can't supply your new service, it will require 30 days' notice to cancel.

Re: Moving

Confused01 — Tue, 07 Apr 2026 19:34:52 GMT

I was assuming my connection would continue here & pay a full price. Instead today my connection has been disconnected !! Which has not gone down well at all in my household. Surely by agreeing to a new contract before we move in around 6 weeks time is commitment in itself so why should I be willing to pay a charge !?!
my new address definitely has takktalk available by the way. All I want is a quick fix to this asap

Re: Moving

ferguson — Tue, 07 Apr 2026 19:53:56 GMT

Did you cancel your current service? Otherwise it should have just continued, albeit at the out-of-contract price.

Re: Moving

Confused01 — Tue, 07 Apr 2026 20:08:05 GMT

Hi ferguson

I gave notice that I didn’t want to renew my contract , for the reasons I’ve stated and yes exactly this , I expected to be charged at the out of contract rate !! So annoying

Re: Moving

ferguson — Tue, 07 Apr 2026 20:57:06 GMT

Well it seems that they took that as a notice of cancellation. With hindsight, the best thing to do would have been nothing.

Re: Moving

Gliwmaeden2 — Tue, 07 Apr 2026 22:31:21 GMT

@Confused01, there's nothing that we can do to resolve this for you on the forum as there is no staff support on here any more.

See opening hours for Chat / phone support:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

There is a Complaints procedure explained in the link at the bottom of any Talktalk page.