topic Re: No access to bill information in Billing

No access to bill information

Soulsearch — Thu, 14 May 2026 09:14:02 GMT

I receive an email advising my bill is due and offering access to latest and previous bill details, help and support etc. I can not get my bill details. Help is either blank or waiting. I, like the waiting circle, go round and round, without success. This may stem from a time when you were updating this area a few months ago. Your sales information seems to work well!

Re: No access to bill information

Gliwmaeden2 — Thu, 14 May 2026 09:35:05 GMT

Please try again using a different browser, @Soulsearch.

It also helps if you allow pop ups and disable ad blockers.

If you then still need support, contact Talktalk directly on 03451 720088 [open till 7pm] or Live Chat [open till 9pm].

Re: No access to bill information

KeithFrench — Thu, 14 May 2026 09:35:34 GMT

This is a common problem; the best way I have found is to use the Opera browser to access MyAccount.