topic Re: On-Line Bill Notification in Billing

On-Line Bill Notification

GerryMac — Thu, 28 May 2026 12:08:48 GMT

Hi,

Can anyone advise on why after treating the sender(TT Customer Care) as "Not Junk", why does my TT On-Line Bill notification always goes into Junk Email?

This has been happening now for several months now.

Cheers.

Re: On-Line Bill Notification

fr8ys — Thu, 28 May 2026 12:28:57 GMT

Probably one to ask your email client help or a forum dedicated to your email.

It's unlikely to be something that TalkTalk cause and is being treated as junk by your email service.

All you can do is keep transferring it from junk to your inbox and mark it as safe, and add the email address to your contact list.

Re: On-Line Bill Notification

GerryMac — Fri, 29 May 2026 08:20:38 GMT

Hi,

Has TT got an email Client Help Forum? I thought this was that, although I know that TT Staff don,t monitor this forum now, which is a crying shame.

Re: On-Line Bill Notification

fr8ys — Fri, 29 May 2026 08:22:48 GMT

No.

Please see my signature for ways to contact TalkTalk.

Re: On-Line Bill Notification

Gliwmaeden2 — Fri, 29 May 2026 09:21:12 GMT

@GerryMac the forum was never able to deal with third party email clients - only Talktalk webmail.

Re: On-Line Bill Notification

GerryMac — Fri, 29 May 2026 10:30:28 GMT

Hi, @Gliwmaeden2

I am using TT Webmail. Sorry for not stating this in my inital post.

Re: On-Line Bill Notification

fr8ys — Fri, 29 May 2026 16:30:09 GMT

@GerryMac if you are using your TalkTalk or legacy email address as your my account login, it's unusual as TalkTalk no longer allow this for security reasons, hence why we have offered the advice we have so far.

If your billing email is going to junk using Webmail then you will need to contact TalkTalk to discuss as there are no staff here any longer.

Follow the link in my signature for ways to contact them.