topic Re: Phone line dead, internet fine in Home Phone

Phone line dead, internet fine

manhattan_24 — Fri, 03 Feb 2023 10:37:06 GMT

Hi,

Yesterday the phone started to play up. There seems to be just a loud crackle on the line. I tested the master socket with a corded phone and it was completely dead. I also did an online fault test which came back without a fault. The internet however is still working fine.

Could you please look into this.

Thanks

Re: Phone line dead, internet fine

Chris-TalkTalk — Fri, 03 Feb 2023 10:41:42 GMT

Hi manhattan_24,

I'm sorry to hear that you're experiencing problems with your service. Line test is clear, have you tried connecting your telephone to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Phone line dead, internet fine

manhattan_24 — Fri, 03 Feb 2023 12:45:21 GMT

Thanks for the reply.

I have already tested the line with a corded phone in the master socket. The line was completely dead.

When trying to call someone with a portable phone, there is no dial tone and just a loud crackling and background noise.

Re: Phone line dead, internet fine

Chris-TalkTalk — Fri, 03 Feb 2023 12:47:58 GMT

Thanks but have you also tried connecting your telephone to the test socket (the socket behind the master socket faceplate)?

Chris

Re: Phone line dead, internet fine

manhattan_24 — Fri, 03 Feb 2023 12:53:28 GMT

Yes, I unscrewed the faceplate and plugged it directly into the socket behind it.

Re: Phone line dead, internet fine

Chris-TalkTalk — Fri, 03 Feb 2023 12:55:27 GMT

Ok thanks. If you've tested at the test socket with 2 different telephones and the line is still dead then we'll need to arrange an engineer visit to investigate further. If you'd like us to do this please let us know and we'll confirm some details

Chris

Re: Phone line dead, internet fine

manhattan_24 — Sat, 04 Feb 2023 20:08:40 GMT

Hi, I have now tried 2 corded phones directly in the master socket without any success, the line is completely dead. Could I please arrange for an engineer to pay a visit?

Thanks

Re: Phone line dead, internet fine

Debbie-TalkTalk — Mon, 06 Feb 2023 06:56:26 GMT

Hi manhattan_24

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie

Re: Phone line dead, internet fine

manhattan_24 — Tue, 07 Feb 2023 16:34:40 GMT

Hi,

Just a quick message to see if you were able to book an engineer to come and check out the faulty line?

Thanks