topic Re: Unauthorised call divert put on my landline in Home Phone

Unauthorised call divert put on my landline

Nickg1 — Sun, 09 Apr 2023 23:04:08 GMT

Hi my landline has been put on call divert to an EE mobile ( likely to be an attempted fraud ). How do i get the call divert removed and how do i stop this happening again - this happened about 6 years ago and its very worrying anyone can just call up and get my phone put to divert

Re: Unauthorised call divert put on my landline

Gliwmaeden2 — Thu, 13 Apr 2023 22:27:10 GMT

@Nickg1, check what you have in My Account listed as a fallback mobile number, in case there's a mistake in there.

You should be able to untick Call Divert in My Account.

Or phone 03451 720088

But it's worth staff investigating what actually happened here.

Complete your community forum profile details for TT staff to identify your account.

Go via your avatar/name; settings; personal information. SAVE CHANGES.

I'll make sure that this is in the queue for attention. Staff reply during the day, Monday to Friday.

Re: Unauthorised call divert put on my landline

Karl-TalkTalk — Fri, 14 Apr 2023 06:23:43 GMT

You can cancel a divert by dialling #21# from your handset.

Karl.

Re: Unauthorised call divert put on my landline

Gliwmaeden2 — Fri, 14 Apr 2023 07:39:00 GMT

@Karl-TalkTalk, I think the customer is worried that this was set up to go to an unauthorised mobile.

Is there any way that can be stopped from ever happening?

Re: Unauthorised call divert put on my landline

Karl-TalkTalk — Fri, 14 Apr 2023 07:42:02 GMT

If the OP can add their details to their 'Community Profile' I can add a note to the account so a divert is not added unless full security is completed with the account holder.

Karl.