topic Re: Telephone calls in Home Phone

Telephone calls

terrytrevett — Sun, 23 Apr 2023 14:04:34 GMT

I have been a TalkTalk customer for many years but almost every time I telephone for help or advice I cannot understand what the agent is saying - even after asking him or her to repeat! How can I ensure that I speak to someone who speaks clear understandable English?

Terry Trevett

Re: Telephone calls

ferguson — Sun, 23 Apr 2023 14:57:49 GMT

If you have trouble with accents you could try live chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Alternatively, if you tell us what issues you are having with your phone service at the moment then the support team here will be happy to help.

Re: Telephone calls

Debbie-TalkTalk — Mon, 24 Apr 2023 06:26:18 GMT

Hi Terry

I can see that Ferguson has provided some information on using our Live Chat service.

Is there anything that we can help you with on the Community?

Thanks

Debbie