topic Re: Call Safe is OFF . How do I bar numbers when using 14258 is shown as not available? in Home Phone

Call Safe is OFF . How do I bar numbers when using 14258 is shown as not available?

jotoho1 — Tue, 09 May 2023 13:39:00 GMT

Silent caller & when I return call phone does not ring. Rang 14258 & "service is not available" ????

Re: Call Safe is OFF . How do I bar numbers when using 14258 is shown as not available?

Anonymous — Wed, 10 May 2023 05:50:37 GMT

Hello,

Can I just confirm, do you have Selective Call Rejection (Last Caller Barring) set up and active in your My Account?

Using Selective call rejection (Last Caller Barrin... - TalkTalk Help & Support

Thanks

Re: Call Safe is OFF . How do I bar numbers when using 14258 is shown as not available?

jotoho1 — Wed, 10 May 2023 08:33:00 GMT

I spent 2 hours yesterday & got nowhere. I log in & menu does show N/W & Conns. I click on that & 3 options are My Conn or My TT N/W Status or Prof & setts. Pressed last one shows My Tel Setts pressed for that & that shows a list of the items in MY Account. Whichever I select merely shows the cost for that item. Nowhere is there any link to last caller barring ?

Bemused !

Re: Call Safe is OFF . How do I bar numbers when using 14258 is shown as not available?

jotoho1 — Wed, 10 May 2023 09:00:49 GMT

The only option that expands is Calling Circle ,all else is just a summary & cost. I checked my bill & at the bottom it shows :-

Included as standard:

Because we like to give you the very best value, these services are included in your package.

Caller Display

Last caller barring.

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Am I the only one turning into an Oozlum bird ?

Re: Call Safe is OFF . How do I bar numbers when using 14258 is shown as not available?

Arne-TalkTalk — Wed, 10 May 2023 10:51:36 GMT

Hi @jotoho1

The first thing we will do here is to remove last caller barring and then re-add it where you given that option when you called ? if not we can do it but we will need to confirm some security first.

I have sent you a PM on the community.