topic Re: Call Divert is failing - again!!! in Home Phone

Call Divert is failing - again!!!

philip_e18X — Wed, 10 May 2023 19:45:28 GMT

I turned on Call Divert on my landline last Tuesday 2nd May 2023, forwarding calls from my landline to my mobile phone. The next day I tested it, and it worked perfectly.

I am now travelling overseas, where my mobile phone supplier offers me free Roaming, meaning I can make and receive phone calls as if I were still in the UK.

Today I have discovered that if anybody calls my landline, instead of diverting to my mobile, they hear a message saying something like "the number you have called is not recognised."

This is most frustrating. Exactly the same thing happened in February, and at that time I was told it was a fault which affected only a small number of customers.

Can somebody in Tech Support please tell me what is going on, and how it can be fixed.

Re: Call Divert is failing - again!!!

Anonymous — Thu, 11 May 2023 08:27:46 GMT

Hello,

I'm sorry to hear this. I've asked the team to confirm if they are aware of any known issues. Is this still happening today?

Thanks

Re: Call Divert is failing - again!!!

philip_e18X — Fri, 12 May 2023 08:45:55 GMT

Disappointed that there is no further response to my problem.

I cannot see here the reply to the question "Is this still happening today?" so let me repeat the answer I thought I sent yesterday:
YES. THE PROBLEM IS STILL HAPPENING.

Why is call diversion failing?

Why are callers being told "This number is not recognised".

Can you fix this so that call divert works (as it did for me for many past years, but now not in February or at present.)

Re: Call Divert is failing - again!!!

Debbie-TalkTalk — Fri, 12 May 2023 08:48:13 GMT

Hi philip_e18X

I'm just sending you a Private Message to confirm some details so we can check that everything is set up ok on your line.

The team have advised that they are not aware of any issues that would be affecting this service.

Re: Call Divert is failing - again!!!

philip_e18X — Mon, 15 May 2023 07:02:53 GMT

Michelle, your statement "I've asked the team to confirm if they are aware of any known issues. Is this still happening today?" is not an answer to my problem.

Have you tried phoning my landline yourself to see if you get the same "This number is not recognised" response?
If you do, will you agree that knowing if other people are having the same problem is not satisfactory to me.

It's not likely that this is a general problem, as the same thing happened the last time I used Call Divert (Feb 2023) and has now been happening for more than 2 weeks.

Perhaps I'll switch from TalkTalk to somebody who has a Call Divert service which works?

Re: Call Divert is failing - again!!!

philip_e18X — Wed, 17 May 2023 10:01:08 GMT

Where is a reply to my problem???
I am paying TalkTalk for a service which doesn't work.

Does anybody care??????

Re: Call Divert is failing - again!!!

philip_e18X — Wed, 17 May 2023 10:02:28 GMT

What is the solution to my problem???
Does anybody at TalkTalk care that I've paid for Call Divert and it is failing to work???

Hello??????

Re: Call Divert is failing - again!!!

Gliwmaeden2 — Wed, 17 May 2023 10:05:34 GMT

I'll re-escalate this thread for you, @philip_e18X.

Please wait for a response from staff before posting further, as otherwise it may get delayed in their workflow.

Re: Call Divert is failing - again!!!

Debbie-TalkTalk — Wed, 17 May 2023 10:28:16 GMT

Hi philip_e18X

I sent you another Private Message on 15/05, did you see my message?