topic Re: talktalk selling my data in Home Phone

talktalk selling my data

MasonXD — Sat, 29 Apr 2023 09:20:24 GMT

So I had a scam call today pretending to be 'Steve' from BT. Googled the number, absolutely nothing. His line was really bad too.

I have NEVER given my landline number out to ANYTHING. I always say I don't have one. So how the *@#][!![]'#[@#]!* have they gotten my name and number? TalkTalk has clearly sold my data after saying on the phone they have not. When obviously they have?

How can I claim compensation on this because I'm pretty *@#][!![]'#[@#]!* off about it.

Re: talktalk selling my data

KeithFrench — Sat, 29 Apr 2023 10:29:10 GMT

Despite what you think, TalkTalk does not sell your private data.

It does not mean though that you didn't call some other organisation or person who got your number via the simple Caller Display service available on all ISPs. They might then have shared your number with others. Do you withhold your number in the telephone boosts within your MyAccount?

Re: talktalk selling my data

MasonXD — Sat, 29 Apr 2023 11:22:50 GMT

I don't use the phone, my mum uses it for incoming calls with my nan ONLY, but the account is in my name and she has a different surname. My name should not be tied to it? No outgoing calls because they charge me because it's not in the package, I have NEVER listed my landline anywhere. Not even in jobs. No one calls outwards.

So yes, they have sold my data.

Re: talktalk selling my data

Gliwmaeden2 — Sat, 29 Apr 2023 12:03:55 GMT

@MasonXD, if the account is in your name, your number will be connected to your name, regardless of who is picking up the phone.

Unless you have requested to be ex directory, your number will be available on many databases:

https://community.talktalk.co.uk/t5/Articles/Making-my-landline-ex-directory/ta-p/2205300

Sometimes scammers will try any combination of number as well in the assumption that it exists out there.

Re: talktalk selling my data

KeithFrench — Sat, 29 Apr 2023 12:06:22 GMT

Hi @MasonXD

If you really believe TalkTalk did sell your number, which I have already said they don't, you would need proof that they did. Do you have such evidence?

Re: talktalk selling my data

MasonXD — Sat, 29 Apr 2023 12:10:46 GMT

I'm not on the directory list either. And as I've said in the previous post I have NEVER called anyone using the phone. and no it's not withheld because I don't need it to be BECAUSE I DONT MAKE CALLS. My name should NOT be tied to my landline except from with talk talk and that is it.

So yes, they have sold my information.

As your signature states you do not work for talk talk so how do you know?

Re: talktalk selling my data

MasonXD — Sat, 29 Apr 2023 12:12:22 GMT

I'm not on the directory list either.

And as I said in previous post I HAVE NEVER CALLED ANYONE. So why would I need to withhold the number? I get charged for making calls. I have a mobile with unlimited minutes. I'm 26 years old I don't use a landline it's strictly there for the broadband.

So yes, they have sold my information.

Re: talktalk selling my data

Gliwmaeden2 — Sat, 29 Apr 2023 12:17:30 GMT

Staff will be back after the weekend, @MasonXD, but they can't identify your account without the completion of your community forum profile details.

You need to complete your community forum profile details by going via your avatar/name; settings; Personal Information. SAVE CHANGES.

Staff will reply after the weekend.

Only you and professional staff have access to the information.

It's best if you wait for them to respond before posting further, to keep your thread moving forward in the queue for attention.

There is also a Complaints process, if you wish to take that route. See the guidelines linked at the foot of the page.

Re: talktalk selling my data

KeithFrench — Sat, 29 Apr 2023 12:16:20 GMT

Hi @MasonXD

The bottom line is, you would need to be able to prove this, as I said in my previous post, do you have any evidence to this effect?

Re: talktalk selling my data

MasonXD — Sat, 29 Apr 2023 12:18:39 GMT

An 029 number called and asked for me claiming to be 'Steve' from BT, on a really bad crackly line. I googled the number and nothing was found. I have requested to be ex directory and I do not use the phone. So how can they have my name?

Re: talktalk selling my data

MasonXD — Sat, 29 Apr 2023 12:19:46 GMT

I think talk talk have enough of my information to sell. I've called them they said they didn't sell my information and they can't explain how they have my name and number when explaining multiple times I don't use the phone.

Re: talktalk selling my data

KeithFrench — Sat, 29 Apr 2023 12:25:30 GMT

This is not something we can answer for you. You originally said that you wanted compensation for them selling your data. It seems like from your last post that TalkTalk has also told you that they have, which is why I asked if you had any proof.

Using phrases like "So yes, they have sold my information" or "I think talk talk have enough of my information to sell", is hardly evidence, is it? If you want compensation you will need to prove that they actually did this.

Re: talktalk selling my data

MasonXD — Sat, 29 Apr 2023 12:27:37 GMT

Well asking for evidence from a company that is refusing to give me any documents it's kind of dumb?

Stop ass licking and actually read and take in the information. I don't use my landline it's redundant. No calls are made on it. Yet someone calls me asking for me personally that isn't talktalk.

Sorry let me stress again, the landline has NEVER been used to make a call.

Re: talktalk selling my data

pgjenn — Thu, 18 May 2023 10:51:11 GMT

@MasonXD TalkTalk suffered a data breach in October 2015, when a hacker stole more than 150,000 customer names, addresses, dates of birth, phone numbers, email addresses and bank details. Were you a customer at that time?

Re: talktalk selling my data

Debbie-TalkTalk — Thu, 18 May 2023 11:35:42 GMT

TalkTalk do not sell data.

You can report any calls received here Who is Calling me from this Number UK | Check Number - TalkT (talktalk.co.uk)

Re: talktalk selling my data

MasonXD — Thu, 18 May 2023 12:47:52 GMT

This is the first year I've been with them

Re: talktalk selling my data

MasonXD — Thu, 18 May 2023 12:48:56 GMT

Did you not read the post? It's so obvious that they have?

Re: talktalk selling my data

Debbie-TalkTalk — Thu, 18 May 2023 12:50:24 GMT

Hi MasonXD

Please can you report this call/number using the link provided in my previous post.

Thanks

Re: talktalk selling my data

MasonXD — Thu, 18 May 2023 12:51:45 GMT

No I won't. Maybe you should watch who you sell information to. Bit of a joke that still haven't read the post or you're just straight up deflecting it in hopes someone will believe you.

I do not use my landline.

Re: talktalk selling my data

ferguson — Thu, 18 May 2023 12:55:48 GMT

It is not obvious at all. Random dialling machines are rife and your number was more than likely simply randomised by a bot. It can happen even if you never disclose your number anywhere.