topic Re: No service in Home Phone

[FIXED] No service

pgjenn — Sat, 20 May 2023 09:38:37 GMT

Could someone run a line test please? (Just when I went on holiday the phone went dead but I didn't have time to report it. I'm back at home shortly and would like it to be working again!)

Re: No service

Gliwmaeden2 — Thu, 18 May 2023 11:04:27 GMT

Staff can't see who you are without full information in the profile details, @pgjenn.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: No service

pgjenn — Thu, 18 May 2023 11:09:45 GMT

Yes @Gliwmaeden2 it's all still there from the last time I asked for help

Re: No service

Gliwmaeden2 — Thu, 18 May 2023 12:09:04 GMT

It didn't show up as complete when displaying your name in the thread.

Now it does. Might be a software glitch on the forum.

If there's any fault on line, there's little that can be done to sort it while you are away, as preliminary checks will involve eliminating problems with any internal wiring.

Your thread is in the queue for attention.

Re: No service

Debbie-TalkTalk — Thu, 18 May 2023 12:31:33 GMT

Hi pgjenn

I'm sorry to hear this.

The line test is detecting a potential fault so I have passed this straight over to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates from Openreach.

Thanks

Re: No service

pgjenn — Thu, 18 May 2023 12:43:00 GMT

@Gliwmaeden2 evidently you're mistaken

Re: No service

pgjenn — Thu, 18 May 2023 12:43:42 GMT

@Debbie-TalkTalk many thanks!

Re: No service

Debbie-TalkTalk — Thu, 18 May 2023 12:48:57 GMT

Hi pgjenn

No problem. I will keep monitoring for updates on the fault.

Re: No service

Gliwmaeden2 — Thu, 18 May 2023 15:00:16 GMT

They can obviously do the distant tests etc, but will usually need you to have done some tests at home before actually sending out an engineer to the property.

Great if it can all be sorted remotely and no need for access to the premises, @pgjenn.

Hope that suffices for this issue for you!

Re: No service

pgjenn — Thu, 18 May 2023 17:31:43 GMT

Yes, obviously, but it was the line test I was asking for. Conversely, OR isn't going to truckroll before checking the E-side and hopefully the PCP (given the location in this case). I'll be home in time for the next step (if any).

Re: No service

Anonymous — Fri, 19 May 2023 07:31:23 GMT

Morning,

We've re-checked for an update now and the fault is still under investigation with the line engineers at the moment. We'll continue to monitor for updates on the fault.

Thanks

Re: No service

pgjenn — Sat, 20 May 2023 09:37:13 GMT

Great news: An Openreach contractor turned up this morning and found/fixed a fault in the master socket itself.

Thanks so much for your help getting this done so fast!

Re: No service

Debbie-TalkTalk — Mon, 22 May 2023 06:11:48 GMT

Hi pgjenn

I'm so glad to hear that this fault has been resolved, thanks for letting us know 🙂

Debbie

Re: No service

pgjenn — Tue, 23 May 2023 10:57:32 GMT

@Debbie-TalkTalk, unfortunately, it's happened again. I managed to replicate what the Openreach guy did: Pull the front off the master socket and reseat it.

The line is back for now, but the connection at the socket or the socket itself is intermittent—we've not touched it for years (other than just now to fix the problem). Could you or @Anonymous please send out another OR engineer to replace or repair?

Re: No service

Debbie-TalkTalk — Tue, 23 May 2023 11:22:18 GMT

Hi pgjenn

Just to confirm, do you have dial tone if you connect directly at the test socket? (with the face plate removed)

Re: No service

pgjenn — Tue, 23 May 2023 11:30:15 GMT

Debbie, yes and I have full service at the moment, but jiggling the master socket interrupts it.

The previous Openreach engineer "fixed" the problem but didn't really fix it, if you see what I mean. Great service coming out on a Saturday, but not so thorough!

Re: No service

Debbie-TalkTalk — Tue, 23 May 2023 11:35:47 GMT

Hi pgjenn

Could you post a photo of your master socket on this thread (in your current set up)

Re: No service

pgjenn — Tue, 23 May 2023 13:54:05 GMT

Hope this works for you. Hard to get a clear shot because of the location:

Re: No service

Chris-TalkTalk — Tue, 23 May 2023 14:00:05 GMT

Hi pgjenn,

Is this the only telephone socket in your home?

Chris

Re: No service

pgjenn — Tue, 23 May 2023 14:17:06 GMT

Yes. No wired extension sockets.