topic Re: Caller Display in Home Phone

Caller Display

ferguson — Thu, 25 May 2023 21:06:26 GMT

Hi guys, Caller Display has stopped working, just shows as Incoming Call on handset display. Also when I noticed this today it wasn't put through to my mobile via the TalkTalk Digital Voice app. Can you help, please?

Re: Caller Display

Anonymous — Fri, 26 May 2023 05:34:20 GMT

Morning,

Sorry to hear that. Could you try removing this in your My Account and then once removed try re-adding this again tomorrow. If this is still happening then we can pass this to our faults team for you. Just to add, is it also happening on another handset?

Thanks 🙂

Re: Caller Display

ferguson — Fri, 26 May 2023 11:34:30 GMT

Hi Michelle, I should have mentioned that I tried that before posting. I can untick the box, but there is no option showing to save the selection/change. The issue is affecting multiple handsets.

Re: Caller Display

Debbie-TalkTalk — Fri, 26 May 2023 11:45:30 GMT

Hi ferguson

Thanks for your reply. Could you try a different browser and also check pop ups are enabled (to see if you can see the save/change option then)

Re: Caller Display

ferguson — Fri, 26 May 2023 12:12:54 GMT

Hi Debbie, tried different browser; made sure no ad blockers; pop ups and redirects enabled. No joy I'm afraid.

Re: Caller Display

Debbie-TalkTalk — Fri, 26 May 2023 12:18:20 GMT

Hi ferguson

Ok let me see if I can remove and re add this for you.

I'm just sending you a Private Message to confirm some details.

Re: Caller Display

ferguson — Fri, 26 May 2023 12:28:45 GMT

Thanks Debbie, done.

Re: Caller Display

Debbie-TalkTalk — Fri, 26 May 2023 12:39:38 GMT

Thanks ferguson 🙂

It's not letting me remove this either. Do you have the hub2 or DVA with eero?

Could you try powering down either the hub or eero/dva and ONT for a full 30 minutes and then try and retest?

If this still doesn't work then I will ask our Faults Team to take a look.

Debbie

Re: Caller Display

ferguson — Fri, 26 May 2023 12:41:26 GMT

OK, I have Hub 2. I can't do that just now though because my wife is working from home.

Re: Caller Display

Debbie-TalkTalk — Fri, 26 May 2023 12:44:09 GMT

Hi ferguson

Ok no problem. Would it be ok to do this at some point over the weekend?

If the fault is still present then I will raise this on Monday.

Re: Caller Display

ferguson — Fri, 26 May 2023 12:45:01 GMT

Thanks Debbie, will do and let you know for Monday.

Re: Caller Display

Debbie-TalkTalk — Fri, 26 May 2023 12:48:39 GMT

Hi ferguson

Thank you 🙂

Have a good weekend, hope it stays sunny 🙂

Re: Caller Display

ferguson — Sat, 27 May 2023 17:04:59 GMT

Hi Debbie. I hadn't yet got around to the switch off you suggested. But, I just happened to get a call and all seems to be working again. So, just one of those things? Thanks again to you and Michelle for your prompt assistance and advice. 🙂

Re: Caller Display

Gliwmaeden2 — Sat, 27 May 2023 17:12:38 GMT

@ferguson, I've found that it does this, on and off, even with my ordinary ADSL. Have never bothered to report it and it just comes back by itself. Rather flaky software or something.

Even my mum's number has little phases of just being an "incoming call", despite being a frequent caller, and then just as suddenly reverts to the normal proper display.

Another Talktalk mystery!

Re: Caller Display

ferguson — Sat, 27 May 2023 17:17:40 GMT

@Gliwmaeden2

I would prefer it if you could just leave this between me and the support team.

Re: Caller Display

Gliwmaeden2 — Sat, 27 May 2023 17:48:34 GMT

Sorry, I thought you'd effectively closed the issue as you had reported it as resolved.

Re: Caller Display

ferguson — Sat, 27 May 2023 17:51:11 GMT

@Gliwmaeden2

No, I would just prefer it if you didn't post on my topics, much as you have asked me not to post on yours.

If you have an issue yourself then you should start your own topic.

Re: Caller Display

Debbie-TalkTalk — Mon, 29 May 2023 08:25:24 GMT

Hi ferguson

Has this been working ok since your last post?

Thanks

Debbie 🙂

Re: Caller Display

ferguson — Mon, 29 May 2023 10:52:51 GMT

Hi Debbie, so much for "have a nice weekend" eh? 😂

Calls to our landline are so rare these days. But I did try a test call just now and all seems well. Sorry for wasting your time with this.

Re: Caller Display

Debbie-TalkTalk — Mon, 29 May 2023 10:55:04 GMT

Hi ferguson

It's no problem, please let me know if this does happen again and we can take another look.

Debbie 🙂