topic Re: New Fibre 35 install but home phone not working in Home Phone

New Fibre 35 install but home phone not working

canlabmaster — Tue, 06 Jun 2023 09:56:56 GMT

I have just (yesterday) gone live with a Fibre 35 upgrade. All good (I think) but my phone landline (now moved from BT to TalkTalk as part of the package) is not working.

The dial tone is there but when I key in any phone number I get a message saying the number is not recognised. And it seems all outside callers to my number get a ring tone but there is no answer. In other words I am not receiving any calls either. The home phone is connected to the wall socket as before.

Can anyone suggest what I should do?

Re: New Fibre 35 install but home phone not working

Gliwmaeden2 — Tue, 06 Jun 2023 10:00:12 GMT

Did you specifically ask to keep the same phone number, @canlabmaster?

Check by phoning 17070. Is the correct number read back?

Or anything at all?

Re: New Fibre 35 install but home phone not working

Karl-TalkTalk — Tue, 06 Jun 2023 10:08:15 GMT

Are you able to dial 17070 as advised ?

Tests on the line are clear at the moment. Did you port your number from BT or take a new number ?

Thanks

Karl.

Re: New Fibre 35 install but home phone not working

canlabmaster — Tue, 06 Jun 2023 10:31:16 GMT

Dialling 17070 I get a number read back which is completely different from my old home number. I had requested my old number to stay and I was told it would - and that is the number that appears on my welcome papers from TalkTalk.

Re: New Fibre 35 install but home phone not working

canlabmaster — Tue, 06 Jun 2023 10:45:10 GMT

Re: New Fibre 35 install but home phone not working

Debbie-TalkTalk — Tue, 06 Jun 2023 10:54:58 GMT

Hi canlabmaster

Thanks for your reply.

Please can send me a Private Message with your landline number (that you should have) and also the number read back to you on the 17070 test.

Thanks

Debbie

Re: New Fibre 35 install but home phone not working

Debbie-TalkTalk — Tue, 06 Jun 2023 11:56:00 GMT

Hi canlabmaster

Thanks for confirming your details.

I have arranged the engineer visit for 08/06 AM (8am - 1pm)

Please let us know how you get on following this visit.

Debbie