topic Re: Phone Line Test in Home Phone

Phone Line Test

Giraffe — Thu, 08 Jun 2023 15:36:18 GMT

Hello

I have a fault message after testing my phone line but no resolution?

I decided to test my line as it came up as a option as it does among various tests we as users can carry out. The test suggested I may have a fault although I am not experiencing any known problems with my telephone line. This is the second time within a month I have tested my line and a fault was indicated

The message back simply states the test has completed and if I am experiencing issues I should contact talktalk.co.uk/tech to chat with one of the team. The message does not say a fault was actually found and rectified.

I find these messages a little puzzling as I said I am not actually experiencing a problem with my phone line.

Has anyone else had a similar experience and what exactly will the tech person do or ask for?

Thanks in anticipation.

Re: Phone Line Test

ferguson — Thu, 08 Jun 2023 16:00:23 GMT

Sadly the TalkTalk tests are not always reliable and do sometimes return false negative results. If you haven't actually noticed any issues affecting your service then I wouldn't worry about it too much.

I am sure others will comment from their own experiences.

Re: Phone Line Test

Gliwmaeden2 — Thu, 08 Jun 2023 16:44:44 GMT

Yes, I do get this, @Giraffe, and have reported the issue to support staff.

In fact my line does have an intermittent fault, so it's even more confusing trying to work out which results truly indicate a fault or not!

Wait and see if anybody mentions to you that they couldn't get through first time - it could be something that you would not always notice when calling out.

Staff can also run line tests for you, get you to check with nothing else plugged in at the test socket etc.

Re: Phone Line Test

Anonymous — Fri, 09 Jun 2023 05:21:14 GMT

Morning,

I've run a test on the line now which is clear. Is everything ok with your connection?

Thanks

Re: Phone Line Test

Giraffe — Fri, 09 Jun 2023 08:59:34 GMT

Thanks Michelle

Yes my line seems ok so as suggested it seems I can forget the line test suggestion of a fault.

Re: Phone Line Test

Anonymous — Fri, 09 Jun 2023 09:01:45 GMT

Morning,

Ok. If you do experience any issues then please let us know and we'd be happy to look into this for you.

Thanks

Re: Phone Line Test

Ganger — Wed, 18 Oct 2023 09:11:55 GMT

I have had the same problem yesterday. After running the line test a fault was supposedly found ( Ref: REP 13515790). What the fault is, I have no Idea. Later I received a text stating 'we have completed the test on your line. If you're still experiencing issues, we will need to investigate this further.' When I logged on to my account today the fault is still showing as an open case. When I contacted live chat the person kept asking me what the problem was. I do not know as you found it during the line test. Is there a fault or not, and if so how do I find what that fault is?

Re: Phone Line Test

Debbie-TalkTalk — Wed, 18 Oct 2023 09:15:55 GMT

HI @Ganger

Please can you create a new thread/topic on the Community, we can then take a look at this for you.

Thanks

Re: Phone Line Test

????1963S — Thu, 08 Feb 2024 10:20:59 GMT

Phone line not work

Re: Phone Line Test

????1963S — Thu, 08 Feb 2024 10:21:38 GMT

Is there an issue

Re: Phone Line Test

Anonymous — Thu, 08 Feb 2024 10:24:13 GMT

Morning,

We currently have an incident raised which are engineers are investigating. We'll post back here to confirm once the fault has been resolved.

Thanks

Michelle

Re: Phone Line Test

Lindasharrock — Thu, 28 Nov 2024 08:36:36 GMT

My land line is ringing but can't talk to anyone REMOVED

Re: Phone Line Test

Debbie-TalkTalk — Thu, 28 Nov 2024 08:39:01 GMT

Hi @Lindasharrock

Can you create your own topic on the Community, we can then take a look at this for you.

Please don't post any personal information on your topic.

Home Phone - TalkTalk Help & Support