topic Re: Phone severe crackling in Home Phone

Phone severe crackling

zigpop — Mon, 12 Jun 2023 13:38:59 GMT

Hi. For several weeks now there is severe crackling on my land line. I can hear as soon as I start to dial and also when I receive calls to the point I can no longer speak on the land line. I have installed new phones and no change. I reported as fault last week. The test said fault on the line and referred me to chat where I tested master socket (still crackling) and was advised it was an internal fault and an engineer could be called for £75 (refundable if TT or OR fault). I did another line test and still showing a fault - new ref REP-13004215 - no sign of any action from first call. I am concerned this will just go away or is an incorrect test after reading the forum. Is my fault being worked on - or do I need to call an engineer - if Talk Talk are confirming a line fault, why do I need to pay! Any pointers to move this on - it is my connection to my Mum and need to have land line working. Thanks

Re: Phone severe crackling

fr8ys — Wed, 14 Jun 2023 14:05:11 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Phone severe crackling

zigpop — Wed, 14 Jun 2023 14:54:30 GMT

thank you. i finally got someone very helpful in live tech chat and an engineer is being sent out!

Re: Phone severe crackling

fr8ys — Wed, 14 Jun 2023 15:56:38 GMT

Good to hear.

Hope its soon cleared.

Re: Phone severe crackling

Debbie-TalkTalk — Thu, 15 Jun 2023 05:53:20 GMT

Hi zigpop

Apologies for the delay.

I'm glad to hear that an engineer visit has been arranged. Please let us know how you get on following this visit.

Thanks

Debbie

Re: Phone severe crackling

zigpop — Sun, 18 Jun 2023 12:52:28 GMT

Thanks for your help. Engineer has been and apparently there were many faulty cables in the connection box between the exchange - so outside of my house (no charge) and hopefully several other people got their land line fixed at the same time even if they didnt know they had an error!

Re: Phone severe crackling

Debbie-TalkTalk — Mon, 19 Jun 2023 06:05:33 GMT

Hi zigpop

I'm glad to hear that this fault has been resolved 🙂

Please let us know if you do experience any further issues.

Thanks

Debbie