topic Re: No dial tone in Home Phone

No dial tone

hackedoffTTuser — Sun, 18 Jun 2023 10:03:27 GMT

Hi,

We lost the use of our landline on the 15th June 2023 (no dial tone and check line cord displayed on the phone) it was reported through my account and report a fault, it is still not working today.

Is there anything anyone can do to assist with escalating this?

regards,

karl

Re: No dial tone

Gliwmaeden2 — Sun, 18 Jun 2023 10:20:41 GMT

Your post is in the queue for attention, @hackedoffTTuser, but there won't be staff on here before Monday.

If this needs more immediate attention, try the Chat facility today.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: No dial tone

Anonymous — Mon, 19 Jun 2023 06:39:13 GMT

Morning,

I'm sorry for the delay. I've escalated this over to Openreach for an external line investigation to be completed and we will re-check this later on this afternoon to see if we have received an update on the fault.

Thanks

Re: No dial tone

hackedoffTTuser — Mon, 19 Jun 2023 08:38:23 GMT

Thanks Michelle, we look forward to having this looked at promptly and fixed.

regards,

Karl

Re: No dial tone

Anonymous — Mon, 19 Jun 2023 08:41:27 GMT

Morning,

No problem, I'll post back as soon as I know more.

Thanks

Re: No dial tone

Anonymous — Mon, 19 Jun 2023 11:47:46 GMT

Afternoon,

I've re-checked the fault now and the fault is still under investigation with Openreach. We'll continue to monitor for updates and will post back here as soon as we know more.

Thanks

Re: No dial tone

Debbie-TalkTalk — Tue, 20 Jun 2023 06:01:22 GMT

I can see that the fault has been assigned to a line engineer this morning, we should hopefully have additional updates later this afternoon.

Thanks

Debbie

Re: No dial tone

hackedoffTTuser — Tue, 20 Jun 2023 07:23:43 GMT

Thanks on the update on this.

However, it is beyond belief that 5 days after i raised this it is now with an engineer to look at.
let us see what happens now.

Regards,

Karl

Re: No dial tone

Debbie-TalkTalk — Tue, 20 Jun 2023 12:37:46 GMT

I've checked and there are no notes from the engineer as yet, I will continue to monitor this.

Thanks

Re: No dial tone

hackedoffTTuser — Tue, 20 Jun 2023 13:00:00 GMT

Hello Debbie,

The engineer has been to us this lunchtime, he checked the line in the house and proved no connection. He then checked the local green cabinet. The engineer advised that a jumper in the green cabinet had corroded and failed, he has replaced it and it all works fine now.

Regards,

Karl.

Re: No dial tone

Debbie-TalkTalk — Tue, 20 Jun 2023 13:01:29 GMT

Hi Karl

I'm so glad to hear that this fault has been resolved.

If you do experience any further issues then please let us know.

Thanks

Debbie

Re: No dial tone

EJane — Wed, 21 Jun 2023 10:20:24 GMT

Hi Debbie

I have had the same problem occurring over the weekend, right in the middle of a conversation. I've not had any service on the landline since.

Is it possible to check this out for me too? Let me know what information you need.

Many thanks

Re: No dial tone

Debbie-TalkTalk — Wed, 21 Jun 2023 10:25:21 GMT

Hi @EJane

I'm sorry to hear this.

Please can you create a new topic/thread on the Community, we can then take a look at this for you.

Thanks