topic Re: Caller Display shows all calls as Private Caller since FTTP installed in Home Phone

Caller Display shows all calls as Private Caller since FTTP installed

jimfer — Thu, 15 Jun 2023 12:57:37 GMT

FTTP was installed mid March with the phone plugged into the back of the router. Since then all calls display as Private Caller. The last displayed call was 15th March.Caller Display option is still ticked. I had assumed they were all spam so left the ansafone to record a message and if the caller spoke I could pick up if recognised. Most ring my mobile.

Re: Caller Display shows all calls as Private Caller since FTTP installed

Chris-TalkTalk — Thu, 15 Jun 2023 13:13:55 GMT

Hi jimfer,

Could you switch the ONT and router off for 30 minutes then switch both back on and retest. Please let us know how you get on

Chris

Re: Caller Display shows all calls as Private Caller since FTTP installed

jimfer — Thu, 15 Jun 2023 14:29:03 GMT

Hi Chris,

Tried that, no change

Re: Caller Display shows all calls as Private Caller since FTTP installed

Chris-TalkTalk — Fri, 16 Jun 2023 05:26:26 GMT

OK thanks for trying that. Do you have another telephone handset that you can test with to rule out any problems with the current one

Chris

Re: Caller Display shows all calls as Private Caller since FTTP installed

jimfer — Fri, 16 Jun 2023 09:57:21 GMT

No I don't have another DECT phone but the fact that my last recorded incoming call on 15th March was the day before Full Fibre went live cannot be a coincidence. I haven't tried unticking Caller Display in my account and reticking it, but others with caller display issues report that this didn't solve it. I could possibly borrow a neighbour's phone to confirm the problem.

Re: Caller Display shows all calls as Private Caller since FTTP installed

Chris-TalkTalk — Fri, 16 Jun 2023 10:52:23 GMT

Could you try unticking caller display and leave it an hour, then tick it again, also it would be helpful if you can get hold of another telephone to test with

Chris

Re: Caller Display shows all calls as Private Caller since FTTP installed

jimfer — Fri, 16 Jun 2023 12:32:01 GMT

I untick Caller Display on https://myaccount.talktalk.co.uk/myservices/myservices/view but there's no Update button (tried 3 different browsers and all the same). So it's still ticked after getting to a display with the Logout option, logging out and back in.

Re: Caller Display shows all calls as Private Caller since FTTP installed

Chris-TalkTalk — Fri, 16 Jun 2023 13:07:38 GMT

Ok, I'll try removing it and re-adding from our end

Chris

Re: Caller Display shows all calls as Private Caller since FTTP installed

Chris-TalkTalk — Fri, 16 Jun 2023 13:36:51 GMT

I've placed and order to remove caller display but it will take a couple of hours at least before it can be re-added so I'll do this first thing on Monday

Chris

Re: Caller Display shows all calls as Private Caller since FTTP installed

ferguson — Fri, 16 Jun 2023 16:07:21 GMT

@jimfer

I had a similar issue. I was advised to switch off both the ONT and the router for 30 minutes. Having doing done so and then switching them back on I found caller display was working again. Maybe worth trying before the support team pick this up again next week.

Re: Caller Display shows all calls as Private Caller since FTTP installed

jimfer — Fri, 16 Jun 2023 16:37:11 GMT

Hi feguson, I tried that but it didn't work. Currently they've turned off CD and will turn back on Monday (couldn't do it in the TT a/c). If that doesn't work I'll try another power down and up after 30 mins again.

Re: Caller Display shows all calls as Private Caller since FTTP installed

jimfer — Sat, 17 Jun 2023 20:56:48 GMT

I have tried my phone on my neighbour's TalkTalk landline connection, called it from my mobile and caller display worked so it's not a phone problem. Will try on my router connection when you turn Caller Display back on on Monday.

Re: Caller Display shows all calls as Private Caller since FTTP installed

Chris-TalkTalk — Mon, 19 Jun 2023 07:28:28 GMT

Hi jimfer,

I've re-added caller display, this can take a few hours to take effect so could you test it later

Thanks

Chris

Re: Caller Display shows all calls as Private Caller since FTTP installed

jimfer — Mon, 19 Jun 2023 09:55:15 GMT

Hooray, that's fixed it. Thanks Chris.

Re: Caller Display shows all calls as Private Caller since FTTP installed

Chris-TalkTalk — Mon, 19 Jun 2023 10:00:57 GMT

Nice one, thanks for letting me know 🙂