topic Re: No Dial Tone in Home Phone

No Dial Tone

EJane — Wed, 21 Jun 2023 16:44:40 GMT

Hi there

Sorry if I'm doing a repeat post but there seemed to be an error before.

I haven't had a dial tone on my home phone since the weekend - got cut off mid-call.

Please can someone look into this for me.

Thanks

Re: No Dial Tone

Gliwmaeden2 — Wed, 21 Jun 2023 16:55:46 GMT

The only problem earlier in the day that's showing with the posts, @EJane, was that you had jumped onto another customer's thread

You are fine now, as this is your own topic and it can't get confused with another customer's.

Staff will respond during the day. They are on here Monday to Friday, but usually finished by 5pm.

Re: No Dial Tone

Anonymous — Thu, 22 Jun 2023 05:59:27 GMT

Hello,

Can you please update your community profile to include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: No Dial Tone

EJane — Thu, 29 Jun 2023 19:00:54 GMT

Hi there

I've now updated my number in my profile as requested. Grateful if someone can bow help to resolve this problem for me.

Many thanks

Re: No Dial Tone

Gliwmaeden2 — Thu, 29 Jun 2023 21:42:06 GMT

I'll re-escalate this for you, @EJane.

Keep an eye out for responses from staff on this thread.

They are here during the day Monday to Friday.

Re: No Dial Tone

Debbie-TalkTalk — Fri, 30 Jun 2023 06:05:41 GMT

Hi EJane

Just to confirm, are you using the digital voice adapter with the eero or are you using a WIFI hub router?

Re: No Dial Tone

EJane — Tue, 11 Jul 2023 09:56:38 GMT

Hi there

I still don't have a dial tone on my phone. Please can you advise where we are up to with this query?

Many thanks

Re: No Dial Tone

Debbie-TalkTalk — Tue, 11 Jul 2023 10:01:58 GMT

Hi EJane

Just to confirm, are you using the digital voice adapter with the eero or are you using a WIFI hub router?

Re: No Dial Tone

EJane — Wed, 26 Jul 2023 08:04:26 GMT

Morning

It's almost 3 weeks now and I still don't have a dial tone on my home phone. I have confirmed that I'm using the eero and it's adapter, but haven't seen any further updates.

Please can you advise?

Thanks

Re: No Dial Tone

Chris-TalkTalk — Wed, 26 Jul 2023 08:26:05 GMT

Hi EJane,

Can you try the following: plug the DVA (grandstream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA, this should get the phone light back on within about 5 mins, once that comes on can you change setup back to normal. Please let us know how you get on

Chris