topic Re: Crackling line / Line fault confirmed in Home Phone

Crackling line / Line fault confirmed

mrdbristol — Thu, 22 Jun 2023 11:53:56 GMT

Constant crackly on phone line ( internet is fine ) incoming caller cannot hear me at times, random occasions where the incoming call that i do not answer does not end unless i terminate it by picking up handset and stopping it.

Line checked on Sunday by yourselves and fault report issued, since then cannot track the fault , as the 'Track My Fault' page just shows ' We've run into a problem' and picture of an engineer/laptop.

Landline Details as per my profile

Re: Crackling line / Line fault confirmed

Karl-TalkTalk — Thu, 22 Jun 2023 12:06:36 GMT

Have to tried another handset directly at the master socket or 'Test Socket' to rule out an internal issue before we progress to an engineer for you.

Thanks

Karl.

Re: Crackling line / Line fault confirmed

mrdbristol — Thu, 22 Jun 2023 12:52:59 GMT

Existing handest direct to Test socket (Openreach NT5 ) = Crackling line

Brand New handset direct to Test Socket = Crackling line

Re: Crackling line / Line fault confirmed

mrdbristol — Thu, 22 Jun 2023 12:56:32 GMT

Openreach 5C ( not nt5 as i said above )

Re: Crackling line / Line fault confirmed

Karl-TalkTalk — Thu, 22 Jun 2023 13:04:07 GMT

OK, then we can start the process to arrange an engineer for you.

I'll drop you a PM to confirm some details.

Karl.