topic Re: VOIP not working in Home Phone

VOIP not working

PaulGW1 — Sun, 25 Jun 2023 10:13:18 GMT

I had full fibre 150 installed on 22 June. The internet works fine, but VOIP not working. I installed the VOIP as instructed, but the blue phone light is not lit. I believe others have had the same problem.

Can you help please

Re: VOIP not working

KeithFrench — Sun, 25 Jun 2023 12:17:11 GMT

I assume that you have the Eero router & Grandstream ATA, is that correct?

Re: VOIP not working

PaulGW1 — Sun, 25 Jun 2023 13:42:46 GMT

Yes Keith, that is correct

Paul

Re: VOIP not working

KeithFrench — Sun, 25 Jun 2023 13:52:06 GMT

What happens if you connect the phone to the Grandstream, then the Grandstream to the ONT in place of the Eero & perform a reset on it? If the phone then registers, as it often does, then reconnect the Eero to the ONT & the Grandstream to the Eero.

Re: VOIP not working

PaulGW1 — Sun, 25 Jun 2023 14:10:46 GMT

Many thanks, Keith. I’ll give that a try tomorrow and get back to you

Re: VOIP not working

Anonymous — Mon, 26 Jun 2023 06:24:02 GMT

Morning,

Please let us know how you get on and if you still need assistance with this.

Thanks

Re: VOIP not working

PaulGW1 — Mon, 26 Jun 2023 08:52:20 GMT

Many thanks Keith, that seems to have done the trick. Much appreciated

Re: VOIP not working

PaulGW1 — Mon, 26 Jun 2023 08:54:28 GMT

I think I have sorted this out now with assistance from KeithFrench. I’ll get back to you if the problem occurs again

Re: VOIP not working

Anonymous — Mon, 26 Jun 2023 08:55:23 GMT

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Re: VOIP not working

KeithFrench — Mon, 26 Jun 2023 09:48:13 GMT

You are very welcome @PaulGW1