topic Re: Moved home but sadly still no service in Home Phone

Moved home but sadly still no service

kwate — Wed, 28 Jun 2023 10:21:07 GMT

Can anybody help please. My wife and I have just moved home and we were told our new phone line would be active from 27th June but sadly it's still dead.

I am 75 and rely a lot on the phone and internet.

Many thanks

Kwate

Re: Moved home but sadly still no service

Anonymous — Wed, 28 Jun 2023 10:51:59 GMT

Hello,

I'm sorry to hear this. Just to confirm, is the telephone number in your Community Profile correct? Please do not post any personal information on the Community. Did you also receive an email to advise if the service has gone live?

Thanks

Re: Moved home but sadly still no service

kwate — Wed, 28 Jun 2023 11:24:52 GMT

Hi Michelle

Thank you for replying. Our new phone number ends in 957, and we received an email on 27th June from TalkTalk to say we were "all ready to go".

Many thanks

Kwate

Re: Moved home but sadly still no service

Anonymous — Wed, 28 Jun 2023 11:28:07 GMT

Hi,

Ok thanks for confirming, please can you add your new telephone number to your Community Profile. We can then look into this further for you. Please do not post any personal information on the Community.

Thanks

Re: Moved home but sadly still no service

kwate — Wed, 28 Jun 2023 12:45:54 GMT

Sorry Michelle, just updated my profile with new phone number.

Thank you

Kwate

Re: Moved home but sadly still no service

Karl-TalkTalk — Wed, 28 Jun 2023 13:02:54 GMT

The line is showing live. Can you check, if there is more than one phone socket in the property.

If there is, try the phone at the other sockets. If there is only one socket, try the phone at this main socket or 'Test Socket' if there is one, with a good working phone.

If not working, then an engineer would be required.

Karl.

Re: Moved home but sadly still no service

kwate — Wed, 28 Jun 2023 14:01:45 GMT

Thank you Karl

I'll try to check that out, and get back to you.

Kwate

Re: Moved home but sadly still no service

kwate — Wed, 28 Jun 2023 15:02:48 GMT

Hi Karl

I have only found one socket. Which I have plugged our previously working phone directly into, but sadly still no service.

Thanks

Kwate

Re: Moved home but sadly still no service

Karl-TalkTalk — Thu, 29 Jun 2023 06:27:18 GMT

OK, this will need an engineer out to look at this for you. I'll send you a PM to confirm some security details.

Karl.

Re: Moved home but sadly still no service

kwate — Thu, 29 Jun 2023 07:21:10 GMT

Many thanks for your help Karl

By the way we haven't received the new router as yet. Can the engineer bring it with him when he visits please?

Kind regards

Kwater (Keith)

Re: Moved home but sadly still no service

Karl-TalkTalk — Thu, 29 Jun 2023 07:23:41 GMT

No, the engineer would be from openreach, but I can send a router from here if required.

Karl

Re: Moved home but sadly still no service

kwate — Thu, 29 Jun 2023 07:45:05 GMT

Thank you Karl... and yes please send us the router.

Kind regards

Kwate (Keith)

Re: Moved home but sadly still no service

Karl-TalkTalk — Thu, 29 Jun 2023 07:52:48 GMT

Hi,

no problem, I'll get a router out to you.

Karl

Re: Moved home but sadly still no service

kwate — Thu, 29 Jun 2023 11:06:56 GMT

Many thanks Karl

Any idea when the engineer will arrive?

Kind regards

Kwater (Keith)

Re: Moved home but sadly still no service

Karl-TalkTalk — Thu, 29 Jun 2023 11:15:57 GMT

To book the engineer, you need to reply to the Private Message to confirm security details.

I'll re-send this to you now,

Karl.

Re: Moved home but sadly still no service

Karl-TalkTalk — Thu, 29 Jun 2023 12:06:39 GMT

Just sent another PM 🙂

Karl.