topic Re: No Dial Tone in Home Phone

No Dial Tone

upnorth2 — Fri, 30 Jun 2023 12:28:52 GMT

Hi and thanks in advance for your assistance. I have no dial tone on my home phone, just white noise.

I have tested the line via the fault finder (Fault reference number REP-13086580) which asked me to contact TalkTalk by clicking a button link. Unfortunately, the button doesn't actually do anything!

Can someone please look into this fault.

Many thanks

Re: No Dial Tone

Anonymous — Fri, 30 Jun 2023 13:19:41 GMT

Hello,

I'm sorry to hear this. I've run a test on the line which has detected a potential external line fault so I've passed this over to Openreach now to complete an external line investigation. We'll re-check back in 48hrs to see if there is an update on the fault.

Thanks

Re: No Dial Tone

upnorth2 — Fri, 30 Jun 2023 13:27:00 GMT

Many thanks Michelle. I have since discovered that the phone rings in, but there is nothing but white noise on the line.

Re: No Dial Tone

Anonymous — Fri, 30 Jun 2023 13:28:20 GMT

Hello,

No problem. Thanks for the update and we'll post back as soon as we know more.

Thanks 🙂

Re: No Dial Tone

Anonymous — Mon, 03 Jul 2023 07:36:44 GMT

Morning,

I've checked and we've received an update to advise that the fault has been cleared and closed. Is the voice service now working ok for you?

Thanks

Re: No Dial Tone

upnorth2 — Mon, 03 Jul 2023 12:10:01 GMT

Hi Michelle, everything is working again and the internet speed has also improved.

Many thanks for your swift help with this.

Best wishes

Re: No Dial Tone

Anonymous — Mon, 03 Jul 2023 12:20:39 GMT

Good afternoon,

I'm really glad to hear this 🙂

Thanks