topic Re: CallSafe will not activate in Home Phone

CallSafe will not activate

TalkMan — Tue, 04 Jul 2023 11:31:40 GMT

Hi,

I've tried to activate CallSafe by dialling 1472 and the voice says it will activate it, but it has not.

I've also tried activating CallSafe via the CallSafe web page online, but it has still not been activated.

I have tried both these methods several times, but still no luck.

Can someone enable this for me please?

Thanks.

Re: CallSafe will not activate

Anonymous — Tue, 04 Jul 2023 11:56:08 GMT

Hello,

Just to confirm, did you try the below? Has this previously worked ok?

To switch CallSafe on, simply dial 1 4 7 2 from your TalkTalk landline, then press 1.

Problems using CallSafe - TalkTalk Help & Support

Thanks

Re: CallSafe will not activate

TalkMan — Tue, 04 Jul 2023 12:09:12 GMT

Yes, I did try that.

Re: CallSafe will not activate

Anonymous — Tue, 04 Jul 2023 12:16:06 GMT

Hi,

Ok, have you also tried to switch this on via your My Account? I've included a Help Guide below which has more information. If this doesn't work then could you confirm, specifically what happens when you try to activate this in my account and if you've also tried using a different browser and are pop up's enabled?

How to use CallSafe - TalkTalk Help & Support

Thanks

Re: CallSafe will not activate

TalkMan — Tue, 04 Jul 2023 12:17:14 GMT

Yes. As I mentioned in my original post, I have tried both methods.

Re: CallSafe will not activate

TalkMan — Tue, 04 Jul 2023 12:20:23 GMT

It has been successfully activated and deactivated previously on the 'My Account' website using the same laptop and web browser.

Perhaps the system has become confused where I have made several consecutive attempts, and needs resetting?

Re: CallSafe will not activate

TalkMan — Tue, 04 Jul 2023 16:01:15 GMT

Hi,

I've just tried again and it has activated now.

Thank you for your help. 😊

Re: CallSafe will not activate

Arne-TalkTalk — Fri, 07 Jul 2023 07:26:44 GMT

Thanks for the update.