topic Re: Caller Display not Working in Home Phone

Caller Display not Working

seajays — Tue, 06 Jun 2023 15:42:51 GMT

Hi,

I just came over from sky a few weeks ago. I activated caller display, but it isn't working.

I deactivated it, waited a few hours and reenabled it in my account yesterday. It is showing as an "active add-on" in my account, however it still isn't working.

Caller display was working fine with sky, so I don't think it's an equipment issue.

Can you help?

Thanks,

Colin.

Re: Caller Display not Working

Debbie-TalkTalk — Wed, 07 Jun 2023 06:09:24 GMT

Hi Colin

I'm sorry to hear this.

Can I just check, have you tried the caller display handset directly at the test socket?

Re: Caller Display not Working

seajays — Fri, 09 Jun 2023 16:36:20 GMT

Hi, yes, I've tried plugging the handset into the master socket, and even into the test socket behind the faceplate, but caller display isn't working.

Re: Caller Display not Working

Chris-TalkTalk — Mon, 12 Jun 2023 07:12:40 GMT

Hi seajays,

I've made a change so could you please retest and let us know if caller display is now working

Chris

Re: Caller Display not Working

seajays — Mon, 12 Jun 2023 07:58:04 GMT

No, still not working.

Re: Caller Display not Working

Chris-TalkTalk — Mon, 12 Jun 2023 08:33:39 GMT

Just to confirm, are you using a cordless phone with the base unit connected to an electrical wall socket?

Chris

Re: Caller Display not Working

seajays — Mon, 12 Jun 2023 09:35:50 GMT

Yes, caller display was working perfectly when I was with sky a few weeks ago. It hasn't worked since I moved over to talktalk.

Re: Caller Display not Working

Chris-TalkTalk — Mon, 12 Jun 2023 09:37:17 GMT

OK thanks. Could you switch the base unit off at the plug and leave it off for 5 minutes then switch back on and retest

Thanks

Chris

Re: Caller Display not Working

seajays — Mon, 12 Jun 2023 10:05:09 GMT

No, still same.

Re: Caller Display not Working

Chris-TalkTalk — Mon, 12 Jun 2023 10:12:58 GMT

Thanks for trying that. Everything looks OK from our side so do you have another telephone that you can test with?

Chris

Re: Caller Display not Working

seajays — Tue, 27 Jun 2023 09:20:34 GMT

Still not working.

Re: Caller Display not Working

Chris-TalkTalk — Tue, 27 Jun 2023 10:11:16 GMT

Hi seajays,

Just to confirm, you've tested with a second telephone?

Chris

Re: Caller Display not Working

seajays — Sun, 09 Jul 2023 19:38:06 GMT

Yes, I've tested with a second telephone and it still doesn't work.

I've also taken my telephone to a neighbour's house and tested it there and the caller display is working perfectly.

It seems that caller display is just not functioning on my line.

Re: Caller Display not Working

Chris-TalkTalk — Mon, 10 Jul 2023 07:50:49 GMT

Could you just confirm it's still not working today, if not then I'll try removing it at our end and re-adding it

Chris

Re: Caller Display not Working

seajays — Mon, 10 Jul 2023 08:22:26 GMT

Yes - it's still not working today, and it has been "switched off and on again" several times already.

Re: Caller Display not Working

Chris-TalkTalk — Mon, 10 Jul 2023 09:03:35 GMT

OK thanks. When you say it's been switched off serval times already, is that by you?

Chris

Re: Caller Display not Working

seajays — Mon, 10 Jul 2023 15:51:46 GMT

By me a few weeks ago, and also by your representative in online chat. It didn't make any difference.

Re: Caller Display not Working

Anonymous — Tue, 11 Jul 2023 06:12:17 GMT

Morning,

Thanks for confirming. I've passed this over to our Faults Team for further investigation and we will post back as soon as we receive an update. It's possible that the team may also try and contact you directly.

Thanks

Re: Caller Display not Working

Anonymous — Tue, 11 Jul 2023 10:55:46 GMT

Hello,

The team have confirmed that they are looking into this so we'll hopefully know more soon.

Thanks

Re: Caller Display not Working

Anonymous — Thu, 13 Jul 2023 06:02:04 GMT

Morning,

Can I just confirm, have you been contacted since I raised this for investigation?

Thanks