topic Re: How can I add a home phone service? I have Fibre 900 in Home Phone

How can I add a home phone service? I have Fibre 900

OZVIPER — Fri, 30 Jun 2023 22:01:37 GMT

I have Fibre 900. Does TT offer a home phone service? I cannot see any options to add this from my account.

What is the monthly cost? Is it via VOIP?

Gondola — Fri, 30 Jun 2023 23:10:28 GMT

Was your Fibre 900 package sold as Data Only? This means it is provided as a broadband only service without a voice service.

Digital Voice (VOIP) is not openly offered as an add-on to a Data Only package. You can take a service from a third party VOIP operator if you wish.

Anonymous — Fri, 07 Jul 2023 07:41:11 GMT

Hello,

I'd recommend contacting our Loyalty Team directly as they will be able to confirm if the VOIP service is currently available for you.

Thanks

OZVIPER — Wed, 12 Jul 2023 15:58:46 GMT

How do I contact the loyalty team?

I spoke to a generic TT adviser who did not have the faintest idea.

OZVIPER — Wed, 12 Jul 2023 15:59:35 GMT

What equipment do I need to have VOIP setup?

Do I get the landline through my existing Cityfibre connection? Do I have to plug the phone to one a switch?

Gliwmaeden2 — Wed, 12 Jul 2023 16:03:25 GMT

Ask to speak to the Loyalty Team when you ring on 03451 720088, @OZVIPER.

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