topic Re: Land line lost urgent help needed in Home Phone

Land line lost urgent help needed

victorsj — Sat, 15 Jul 2023 18:20:43 GMT

Hi we are housebound with my husband who is 87 and has stage 4 Parkinson's and dementia. Our land line has been crackling for a couple of days but now we cannot receive or make calls. This is now very urgent as we have a ' care line' emergency call system in place and obviously this will now not work. The internet is absolutely fine.

Please help.

Re: Land line lost urgent help needed

fr8ys — Sat, 15 Jul 2023 18:45:34 GMT

Staff here work normal office hours, Monday to Friday.

I would suggest you contact TalkTalk via chat as your phone is not working. If you have a mobile i will also append details on contacting by phone.

Have you registered as vulnerable with TalkTalk? If not it may be worth investigating for future.

If you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

0345 172 0088 is currently working if you are able to phone.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Re: Land line lost urgent help needed

Chris-TalkTalk — Mon, 17 Jul 2023 06:30:16 GMT

Hi victorsj,

I'm sorry to hear that you're experiencing problems with your service. Has anything changed since your last post, do you still have no telephone service?

Chris