topic Re: LANDLINE PROBLEM in Home Phone

LANDLINE PROBLEM

MelodicEmu — Wed, 19 Jul 2023 07:27:19 GMT

I'm getting a busy tone on my landline and I am unable to make or receive calls.

Re: LANDLINE PROBLEM

Debbie-TalkTalk — Wed, 19 Jul 2023 07:32:05 GMT

Hi MelodicEmu

I'm really sorry to hear this.

I can see that a line test has been completed this morning and this test is clear - No faults detected.

Is the phone currently connected at the test socket?

Re: LANDLINE PROBLEM

MelodicEmu — Wed, 19 Jul 2023 07:34:41 GMT

Hi, Yes the phone is connected to the test socket. I have run two tests this morning and both have reported there is a fault.

Re: LANDLINE PROBLEM

Debbie-TalkTalk — Wed, 19 Jul 2023 07:42:13 GMT

Hi MelodicEmu

I've completed another line test and this is clear. I have also checked another system and this is detecting a potential issue in your area, engineers have arrived on site to assess the cables for any physical damage.

We will check on this again later this afternoon for additional updates.

Re: LANDLINE PROBLEM

MelodicEmu — Wed, 19 Jul 2023 07:44:16 GMT

Okay thanks for checking

Re: LANDLINE PROBLEM

Anonymous — Wed, 19 Jul 2023 10:15:03 GMT

Morning,

Just a quick update to let you know that the engineers are currently working on restoring service now/resolving the cabling issues and I will check again at 1pm for a further update.

Thanks

Re: LANDLINE PROBLEM

Anonymous — Wed, 19 Jul 2023 12:29:39 GMT

Hello,

There is an additional update to advise that additional cabling work is needed so we will continue to monitor for further updates from the engineers.

Thanks

Re: LANDLINE PROBLEM

MelodicEmu — Wed, 19 Jul 2023 17:50:34 GMT

Thank you for the update

Re: LANDLINE PROBLEM

Anonymous — Thu, 20 Jul 2023 05:27:59 GMT

Morning,

The latest update is that the engineers have repaired the cabling and that the fault should now be resolved. Do you now have a dial tone/is the voice service ok?

Thanks

Re: LANDLINE PROBLEM

MelodicEmu — Thu, 20 Jul 2023 07:17:31 GMT

Morning,

My landline is working again. Thank you.

Re: LANDLINE PROBLEM

Anonymous — Thu, 20 Jul 2023 07:19:16 GMT

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks