topic Re: No dial tone on landline in Home Phone

No dial tone on landline

Andy_UK72 — Mon, 24 Jul 2023 11:13:13 GMT

Hi,

I have no dial tone on my landline and can't make outgoing calls. Incoming calls seem to be connected, but no audio is heard from either end.

I've tried connecting straight to the master socket but the problem is the same.

My fiber broadband is unaffected and still works fine at full speed.

Thanks for any help you can give.

Re: No dial tone on landline

Debbie-TalkTalk — Mon, 24 Jul 2023 11:18:18 GMT

Hi Andy_UK72

I'm sorry to hear this.

I've completed a line test which hasn't detected any faults - Line test is clear.

Do you have a test socket? Is the phone currently at the test socket?

Re: No dial tone on landline

Andy_UK72 — Mon, 24 Jul 2023 11:28:32 GMT

Hi, I've just tried two different phones directly in the test socket (faceplate off, plugging directly into the test socket underneath), but still the same, no dial tone.

Re: No dial tone on landline

Debbie-TalkTalk — Mon, 24 Jul 2023 11:30:29 GMT

Hi Andy_UK72

Thanks for confirming this. Are these handsets corded phones or cordless and part of the same base station?

If you have tested with a different phone at the test socket then the next step will be an engineer visit to the property.

Thanks again.

Re: No dial tone on landline

Andy_UK72 — Mon, 24 Jul 2023 11:33:04 GMT

One is a cordless phone, but the other is just a basic corded phone. But neither get a dial tone.

Re: No dial tone on landline

Debbie-TalkTalk — Mon, 24 Jul 2023 11:38:10 GMT

Hi Andy

Ok, I'm just sending you a Private Message to confirm some details so we can arrange an Openreach engineer visit.

Thanks again.

Debbie

Re: No dial tone on landline

Debbie-TalkTalk — Mon, 24 Jul 2023 12:37:35 GMT

Hi Andy

Thanks for confirming your details.

I have arranged the engineer visit for 26/07 PM (1pm - 6pm)

Please let us know how you get on following this visit.

Thanks again.

Debbie

Re: No dial tone on landline

Andy_UK72 — Wed, 26 Jul 2023 15:35:05 GMT

Hi. Just a quick update.

The engineer actually didn't need to visit in the end, as he phoned and reported that the actual problem was in the telephone exchange.

It's all fixed now and the landline is working normally again!

Thanks for all the help!

Re: No dial tone on landline

Anonymous — Thu, 27 Jul 2023 05:28:36 GMT

Morning,

I'm really glad to hear this and thanks for keeping us updated 🙂

Thanks

Re: No dial tone on landline

Barbiex — Tue, 11 Feb 2025 16:25:51 GMT

I am having exactly the same problem, and can’t set up call divert online

Re: No dial tone on landline

Debbie-TalkTalk — Wed, 12 Feb 2025 07:19:18 GMT

Hi @Barbiex

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks