topic Re: REPETITIVE LAND LINE FAULT in Home Phone

REPETITIVE LAND LINE FAULT

SAYERS — Fri, 28 Jul 2023 15:36:10 GMT

My land line has been repeatedly going dead for days at a time and then live again for brief periods, then dead again. This has been going on for just over six months now. Whilst I file a fault report each time and that fault is seemingly put right, within days however my land line is dead again - as it is as type this post.

Tests show that the fault is an external one, off my property.

My internet connection works fine during this time.

I'm going round in circles with this and would like someone to investigate and locate the problem and make a permanent repair. Can any one help?

After posting I thought I should add that when I mean my land line is 'dead' I mean there is no dial-tone, I can not ring out, nor can I receive calls. I lift the receiver and there is simply silence.

Cheers

Re: REPETITIVE LAND LINE FAULT

Divsec — Sat, 29 Jul 2023 13:51:46 GMT

Hi @SAYERS your post has been escalated and you should hear Monday. In the meantime please add your landline phone number to your community profile so that your account can be identified by the team here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personalinfo

Re: REPETITIVE LAND LINE FAULT

Chris-TalkTalk — Mon, 31 Jul 2023 08:23:45 GMT

Hi SAYERS,

I'm sorry to hear that you're experiencing problems with your service. How has it been since your last post?

Chris

Re: REPETITIVE LAND LINE FAULT

SAYERS — Mon, 31 Jul 2023 17:43:32 GMT

Chris

There has been no change, my land line is still dead (silent, no ring tone ) as of 18.40 this evening, five continuous days - I still can not make nor receive any calls. I should add I am unable to make 999 calls if I was to need to do so and I can not use telephone banking on which I rely.

After making a fault report on the 26th July I have monitored Talktalk's 'Track My Fault' and both it and a subsequent report, have been 'deleted'. I am on my third fault report for this current issue.

Cheers

Tony

Re: REPETITIVE LAND LINE FAULT

Gliwmaeden2 — Mon, 31 Jul 2023 18:30:00 GMT

I have similarly found Talktalk's My Connection checks to be unreliable.

They fall off regardless of whether anything has been done or not.

Staff will be back during the day to follow up, @SAYERS.

Re: REPETITIVE LAND LINE FAULT

Debbie-TalkTalk — Tue, 01 Aug 2023 05:52:20 GMT

Hi Tony

The line test is detecting a loop fault and this is often caused by internal wiring or equipment connected to the line.

Just to confirm, is the phone currently connected at the test socket?

Re: REPETITIVE LAND LINE FAULT

SAYERS — Tue, 01 Aug 2023 07:30:35 GMT

Hello Debbie

In answer to your question, a phone is not currently connected at the test socket. My phone is currently connected in the normal socket.

Would you like me to plug my phone into the test socket or should I leave the phone connected in the normal socket?

I have two traditional handsets available. The line is dead with either set plugged in to either socket.

Cheers

Tony (Sayers)

Re: REPETITIVE LAND LINE FAULT

Debbie-TalkTalk — Tue, 01 Aug 2023 07:32:21 GMT

Hi Tony

Thanks for your reply.

Please can you try connecting one handset at the test socket?

Re: REPETITIVE LAND LINE FAULT

SAYERS — Tue, 01 Aug 2023 07:42:15 GMT

One handset is now plugged into the test socket.

Re: REPETITIVE LAND LINE FAULT

Debbie-TalkTalk — Tue, 01 Aug 2023 07:45:47 GMT

Hi Tony

Thank you. The same fault has been detected, would it be ok to swap over the handsets so I can run another test?

Do you have a different microfilter?

Re: REPETITIVE LAND LINE FAULT

SAYERS — Tue, 01 Aug 2023 07:48:13 GMT

Correction, just in case it makes a difference. One handset is now plugged into the test socket via a phone/router splitter. If I plug the phone into the test socket alone then I will loose my internet connection and we won't be able to communicate.

Re: REPETITIVE LAND LINE FAULT

Debbie-TalkTalk — Tue, 01 Aug 2023 07:49:57 GMT

Hi Tony

Would it be ok to try the below just for 15 minutes so we can run the tests? You can then re connect the router again?

The same fault has been detected, would it be ok to swap over the handsets so I can run another test?

Do you have a different microfilter?

Re: REPETITIVE LAND LINE FAULT

SAYERS — Tue, 01 Aug 2023 07:52:07 GMT

I have swapped over, the other handset is now plugged in.

Unfortunately I do not have another microfilter.

Re: REPETITIVE LAND LINE FAULT

Debbie-TalkTalk — Tue, 01 Aug 2023 07:54:18 GMT

Hi SAYERS

Has the router also been removed?

Re: REPETITIVE LAND LINE FAULT

SAYERS — Tue, 01 Aug 2023 09:03:53 GMT

Hello Debbie

How are things progressing? Where you able to carryout the tests?

Cheers

Tony

Re: REPETITIVE LAND LINE FAULT

Debbie-TalkTalk — Tue, 01 Aug 2023 09:06:31 GMT

Hi Tony

Apologies, did you see my last message? Was the router also removed from the line?

If the no dialtone fault is still present with 2 different phones at the test socket (router removed) then we will need to arrange an engineer visit to the property.

Re: REPETITIVE LAND LINE FAULT

SAYERS — Tue, 01 Aug 2023 09:30:34 GMT

Hello Debbie

Yes, I removed the router, leaving just a phone plugged in the test socket for your test.

There is still no dial tone with either of the two handsets at the test socket, with router removed.

Cheers

Tony

Re: REPETITIVE LAND LINE FAULT

Debbie-TalkTalk — Tue, 01 Aug 2023 09:32:24 GMT

Hi Tony

Thanks for confirming. I'm just sending you a Private Message to confirm some details so we can arrange an Openreach engineer visit.

Debbie

Re: REPETITIVE LAND LINE FAULT

SAYERS — Tue, 01 Aug 2023 09:37:44 GMT

Okay. I'll watch for your private email message.

Tony

Re: REPETITIVE LAND LINE FAULT

Debbie-TalkTalk — Tue, 01 Aug 2023 09:39:52 GMT

HI Tony

I've sent the message now. You should see this if you click on your Community Username/avatar at the top right hand corner of the community.