topic Re: Caller Display in Home Phone

Caller Display

sdcrowe44 — Tue, 08 Aug 2023 15:00:51 GMT

For several weeks caller display was working intermittently, a few weeks ago stopped working. Have had several chats with online tech support which has not helped. Told it was my phone. Have had Talktalk engineer visit who told me the line was faulty, Open Reach engineer visit informed me line was not faulty.

To try and cure the fault have connected a new phone, did not resolve the problem. Other things tried are disconnected phone, changed batteries, reconnected phone still not working, need assistance to cure this fault.

Re: Caller Display

Divsec — Tue, 08 Aug 2023 20:07:39 GMT

Hi @sdcrowe44 nice to meet you again. Your post has been escalated and you should hear tomorrow.

Have you tried this link https://community.talktalk.co.uk/t5/Articles/About-Caller-Display/ta-p/2205318

Which might be useful, and considered call safe which is very useful

Re: Caller Display

Anonymous — Wed, 09 Aug 2023 05:39:08 GMT

Morning,

I'm sorry to hear this. Could you try removing the Caller Display service in your My Account please and then once this has been removed, then re-add the service again. If you remove the Caller Display service today in My Account then you may have to wait until tomorrow before this can be re-added again. If there is still no change following this then we can ask our faults team to take a look for you.

Thanks