topic Re: Digital Voice App in Home Phone

Digital Voice App

Hardboy — Sat, 12 Aug 2023 16:38:01 GMT

I have Fibre 150 VoIP. I am trying to access TT Digital Voice App but it does not appear under My Package & Add Ons. Any idea where can I find it??

Re: Digital Voice App

Gliwmaeden2 — Sat, 12 Aug 2023 17:20:09 GMT

Full instructions from this page:

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Digital-Voice-App/ta-p/2895494

There is maintenance on My Account overnight, so that might get in the way of you setting this up till later on Sunday.

Chat is available every day for support.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

I'll move this to the Home Phone section of the forum, in case you need help from staff, @Hardboy. They will be back after the weekend. There tends not to be staff support in the "lounge" area of the forum.

Re: Digital Voice App

Anonymous — Mon, 14 Aug 2023 06:45:30 GMT

Morning,

How are you getting on?

Thanks

Re: Digital Voice App

Hardboy — Mon, 14 Aug 2023 10:47:42 GMT

Morning Michelle

Sorry not getting on very well.

What the problem is that I follow the instructions to request the app I go onto my account then into My Package & Add Ons the TT Digital Voice App is not there so I cannot select Send Activation Email.

Hope you can clarify this for me.

Thanks

Re: Digital Voice App

Arne-TalkTalk — Mon, 14 Aug 2023 11:54:28 GMT

Have you checked our help page https://community.talktalk.co.uk/t5/Articles/TalkTalk-Digital-Voice-App/ta-p/2895494

Re: Digital Voice App

Hardboy — Mon, 14 Aug 2023 15:28:52 GMT

Hi Yes I've Been through the help page but I can't see anything that can help with my problem.

once I've got to My Package & Add Ons nowhere does it say Send Activation Email so I can't get any further !!

Regards.

Re: Digital Voice App

Arne-TalkTalk — Tue, 15 Aug 2023 09:16:16 GMT

What device have you installed the App on?

Re: Digital Voice App

Hardboy — Tue, 15 Aug 2023 09:56:58 GMT

Sorry I haven't installed the app because I can't see the TT Digital Voice App on my account as it tells me I should be able to on the help page.

Re: Digital Voice App

Arne-TalkTalk — Tue, 15 Aug 2023 10:46:49 GMT

It should be showing near the bottom of the page In My package and add-ons, under the My Telephone section, I can see it awaiting activation at our side , can you try a different browser to view My Account.

Re: Digital Voice App

Hardboy — Tue, 15 Aug 2023 14:30:12 GMT

Thankyou Thankyou. Yes I've changed my browser as you suggested and yes the Digital Voice App has turned up in My Account. Thanks very much for your help.

Re: Digital Voice App

Arne-TalkTalk — Tue, 15 Aug 2023 14:39:46 GMT

Happy to help, I've reported the issue to the My Account team.